Starbucks Coffee Company
$ • Coffee Shops
Hours:
110 S Equity Dr, Smithfield
(919) 621-4996
About Starbucks
Customers' Favorites
Starbucks Reviews
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rude customer service they never tell u there out of something till after u paid for it and I ordered 2 brownies they only had one the guy ask did I want something else then asked did I want a refund I said yes so he asked me how much did I pay he then walks over the the employees tip jar and takes the money out and hands it to me I said are u serious I then asked for a manger after this I left store got ready to eat the one that I did get and wow had oatmeal all over it so guess...read full review
Menu
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
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Starbucks Coffee Company is a popular spot known for its delicious drinks and excellent customer service. Many customers appreciate the friendly staff who greet them and go out of their way to help, ensuring orders are correct, such as providing butter for bagels. The drinks, especially favorites like the mocha crunch frappe and matcha drinks, receive high praise for their flavor. However, some customers have noted inconsistency in the preparation of the matcha, with variations in color and strength depending on who makes it.
While the drinks are generally well-liked, the drive-thru service has been criticized for being slow, often requiring a wait of 15 minutes or more, leading to longer overall wait times. Customers suggest that hiring more staff could improve efficiency and reduce these delays. Despite the wait, many agree that this Starbucks stands out compared to others in the area, with a unique flavor profile for drinks like refreshers made with water. Overall, the positive experiences with the beverages and customer service make this location a favorite, although improvements in speed are desired.