Dunkin'
$ • Coffee Shops, Donuts
Hours:
2113 Nash St NW, Wilson
(252) 991-4774
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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This used to be my go to spot however the customer service & timely service no longer exsist. I sat in line Sunday morning for 15 minutes & NEVER moved. This is beyond unacceptable. I understand there are staff shortages everywhere but with the limited menu of ready made food items there is absolutely no reason for the service to be this lacking. I don't even blame the staff I blame management & ownership. They appear to stopped investing in this business & used the pandemic...read full review
Ratings
Menu
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 5AM - 8PM |
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Dunkin' is a welcoming restaurant known for its excellent customer service. The staff treats every customer with kindness and importance, going above and beyond to ensure a positive experience. They are especially commendable for their morning energy and efficiency, promptly delivering orders even in challenging conditions, such as during rain, to keep the drive-thru line moving. The food and iced coffee receive high praise for consistently meeting expectations.
Some days, the service is amazing, with polite and helpful staff working hard to get everyone's orders out quickly. The hash browns are often praised for being the perfect amount of crispy. However, there are also days when the service is not up to par, with long wait times and incorrect orders. The manager has been known to resolve issues without hesitation, demonstrating excellent customer service. Overall, Dunkin' is a popular spot for delicious iced coffee, but the quality of service can be inconsistent.