“Ordered iced caramel macchiato and iced caramel latter. Both came without caramel and tasted exactly the same. When I first called to make it right, they picked up and said told me to resolve it through the app. Ever since, they are ignored my calls by either not answering or having up right after hearing hello.
**the manager in charge at the time left and a different worker picked up the phone and resolved the issue by remaking the order for later pick up.** thank you, Mary!
And went I went back for the remake, they were smooth and polite about it! Mistakes happen, but they were professional when it came to fixing it :)“
“I like to come here to do my end-of-the-day work on my laptop. I say let all the pretentious, hoity-toities keep going to Starbucks for their $7 coffee and loud music, and I'll grab my $1 iced coffee via the app and sit on a nice comfy bench with plenty of workspace. Plus, I could grab a snack wrap if I'm feeling peckish, all without having to leave the table.“