4.0
Good
304 Reviews
35 Richmond Terrace Spc 323, Staten Island · 5.84 miles
Customers’ favorites
- Shake Burger Doppelt Und Einfach Mit Pommes Käse Sauce
- Smoky Classic BBQ Chicken Sandwich
- Hamburguesa de Tocino Y Aguacate
- Shack Burger and Cheese Fries
“Stopping at Shake Shack in Empire Outlets turned out to be a nice break while spending time around the Staten Island Ferry and the waterfront. The location is hard to beat, and after walking around the outlets it felt like a convenient place to sit down, relax, and grab a meal without having to go far. The restaurant had a lively atmosphere with a steady flow of customers, but it still felt well organized. Even with people coming in and out, the staff kept things moving, and the dining area was clean and comfortable. I also liked that there was plenty of seating nearby, making it easy to enjoy the meal while taking in the energy of the area. Ordering was simple, and my food was prepared in a reasonable amount of time. Everything arrived fresh and looked just as expected. The burger was juicy, the ingredients tasted fresh, and the fries were hot and crispy. It was the kind of meal that delivers exactly what you hope for when you stop at Shake Shack. The quality was consistent, and the portions were satisfying. One thing I appreciated was that the employees remained friendly even during busy periods. They acknowledged customers, answered questions, and worked efficiently to keep orders moving. Good customer service always makes a difference, and it added to the overall experience. The location itself is another reason I would return. Being inside Empire Outlets makes it a convenient stop before catching the ferry, after shopping, or while exploring the St. George neighborhood. If you are visiting Staten Island for the day, it is an easy place to include in your plans. Like many popular locations, it can become crowded during lunch, weekends, and when ferry passengers arrive. Finding a table may require a little patience during those times, and there can be a short wait for food. Still, the staff handled the rush well, and the quality of the meal made the wait worthwhile. Overall, I left with a positive impression. The food was fresh, the service was friendly, and the location makes it an enjoyable place to stop while visiting Empire Outlets. It is the kind of place where you know what to expect, and in this case, it delivered a satisfying meal in a welcoming environment. I would happily stop here again the next time I am in the area.”