4.7
Superb
243 Reviews
307C Irvington Avenue, South Orange Village · 9.62 miles
Customers’ favorites
- House Chicken Platter Lamb Platter Jerk Chicken Platter
- Chicken Wings & Loaded Fries
- Chicken & Lamb Platter
- Small House Chicken Fries
“I’ve ordered a few times all great experiences. Today I ordered in store at the kiosk and picked up, got home and although i got two combos (lamb k jerk chicken) upon eating the first few bites I realized both were only jerk chicken. I called however their voicemail isn’t set up. I wish someone could call me back and offer some kind of assistance/ discount 😩 UPDATE: The customer service team reached out to me immediately after my original review, apologized for the mix-up, and offered to make things right by replacing our two combo platters. I stopped by Saturday night and showed the staff the email. They immediately knew what I was referring to, apologized again for the previous experience, and took care of my order with no hassle or confusion. My food came out quickly, the customer service was great, and the food quality was great as usual! I really appreciate how quickly they responded to my concerns and that the same level of care carried over when I returned to the restaurant. Mistakes happen, but how a business responds matters. They addressed the issue immediately, made the resolution easy, and followed through on exactly what they promised. Definitely appreciated!”
Pizza · $
