“I didn't realize that my morning coffee came with a free professional development seminar, but here we are. I decided to use the empty drive-thru to pick up my mobile order, and the barista informed me she needed to 'coach' me on proper window etiquette. Apparently, skipping the speaker box is a major violation of the Starbucks playbook. I loved the training session, but I'm docking one star because I didn't get a certificate at the end. I feel much more prepared for my career as a professional customer now. Thank you for the mentorship.“
“You never know what someone is going through and it’s so important to be nice, especially when you are in the service industry. I was having a bad day but the cheerful staff here made it much better. Put me in a better mood. I ordered a simple black iced coffee and a protein box. The tone and politeness in their voice helped my mood. I want to thank the two girls that were there. They were very nice, quick and efficient , I don’t know their names but I was served around 10am on 8/5/26. I hope they read this and know that It motivated me to face the rest of the day. So thank you for the simple cheerful manner in which you served me it really broke the negative mood I was in and it means a lot .“