Starbucks in Union

“I had a wonderful experience at the Starbucks inside Vermella thanks to Nez. Unfortunately, a few of the items I originally wanted were sold out, but instead of simply telling me they weren’t available, she went above and beyond to find great alternatives. She took the time to offer substitute options that were actually in stock and made sure I left happy with my order.

What stood out most was her positive attitude, professionalism, and genuine kindness throughout the entire interaction. She was patient, polite, and made what could have been a disappointing experience into a great one. Employees like Nez are rare, she’s truly a gem and a blessing to have on the team.

Thank you, Nez, for your excellent customer service and for making my day a little brighter!“

“Nice place to study, music is good. Drinks are made right, but service can be better. Sometimes I do an order ahead and have to stand in line to get a worker’s attention before I just grab the madeline’s I ordered. Also, hold your employee 1:1 somewhere else. I did not want to hear about who needs to be nicer to who.“

“I ordered a Venti iced royal English breakfast tea latte. Everything went fine until I went to the drivethru where I received by tea hot and then when I voiced that the barista just took my drink and just poured it into a clear cup which should be for cold drinks and thought I would think everything is cold now!! I would prefer if they took the orders seriously and would get it right instead of messing up my order and also faking fixing it!!“

“I searched the Starbucks app for a Starbucks with a drive thru near me, to my surprise this one was 24 hrs 😍. I never knew this was a Starbucks, it was a McDonald’s before, I guess they remodeled. My order was taken quickly, and my usual drink (Venti iced Vanilla Blonde w/ sweet cream cold foam, caramel drizzle, caramel around the cup) was made exactly like every other Starbucks I went to. They even made it with extra love. The barista (young boy) was also very nice.“