“I recently visited the Dunkin’ location at 429 US 46 in Little Ferry, New Jersey, and unfortunately experienced a disappointing customer service interaction.
After placing my order and paying in cash, I requested my change. The employee responded in a manner that I found abrupt and confrontational, ultimately informing me that I was not welcome to return to the store. This reaction appeared to be connected to my request for change and the fact that I did not leave a tip.
Tipping is entirely optional at Dunkin’, particularly for counter or drive-thru service, and requesting change is a standard, reasonable expectation. The response I received left me feeling unwelcome and uncomfortable.
I believe respectful and professional interactions are essential in any customer service environment. Based on this experience, I will not be returning to this location and would encourage others to consider alternative Dunkin’ locations if they are seeking more consistent service.“
“"Gotta have your Dunkin.." It's a nice little donut shop, it's clean, quaint, my only issue is the restrooms, it's shared, but overall, makes a great stop for a quick bite: Small update, to remind you, this is also partnered with "Baskin Robbins"..“