Dunkin' Donuts in Union

“I am usually a big fan of this dunkin. I come here every morning and pick up my order. I order through the app and have never had a problem. Unfortunately, today I did. I order the 6 dollar meal deal and today my iced coffee tasted old, which cause the milk to taste old and my mocha syrup to taste spoiled. I head to work so I didn’t have time to ask for a new one. When I arrived at work and bit into my sandwich It had bacon in It. I do not eat pork. So I had to throw my whole sandwich away. When I called the store no one answered. Today I was disappointed. I hope this does not happen again.“

“I have been going to this dunkn for about 3 yrs now. There service is truly amazing. They work super hard for their money. They are friendly while still maintaining a professional attitude. I bypass 3 Dunkin donuts ( with a drive thru) just because of their service. I never worry about my drinks or food order being messed up. They have not once in 3 yrs ever messed up my order. Their store is always clean. I've seen them deal with customers attitudes and it makes me feel so bad for them because every employee in there is so humble. The customer is NOT always right but it truly is the law they live by to maintain their jobs. It would be nice to see them get a raise at some point. Their tip cup is never full and it doesn't make sense to me because they deserve so much for the service they provide to us. I also want to add that I am disabled and I choose this Dunkin that doesn't have a drive thru because of their great customer service and fresh food. Other Dunkins around me are dirty with employees that don't value their customers and don't deserve their jobs. This place and its employees are completely under rated! Shame on their boss if they haven't showed them appreciation with bonuses or higher pays. LEAVE A TIP FOR YOUR SERVER!! THEY DESERVE IT!!“

“I want to take a moment to recognize Christian and Lorna for providing truly exceptional customer service. From the moment I interacted with them, both were friendly, professional, attentive, and genuinely committed to making sure I had a great experience. They went above and beyond to answer my questions, address my needs, and make me feel valued as a customer rather than just another person being served. Their patience, positive attitudes, and willingness to help stood out, and they handled everything with professionalism and respect. It’s clear that Christian and Lorna take pride in their work and understand how important great customer service is. Employees like them make a lasting impression and are a great representation of the company. I sincerely appreciate the outstanding service they provided and would gladly recommend them to anyone looking for a welcoming and customer-focused experience.“

“The staff at 5:30am was amazing. I have been going through some very difficult times and emotionally illness. I hope there to have a cup or two of coffee, I sit there just to clear my mind. Thank you for having an establishment that is always able to accommodate, someone like myself peace and quiet.“

“I love drinking my coffee over there, but the manager need a little visit because he is rude this is my second time he talk like I am ask him a favor I started used the app because of him I really don’t like to do that but he need to be polite to everyone this customer service ✌?“