El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Double Chicken Bowl What a Joke
Double Chicken Avocado Salad
Chips & Guacamole Large
Breast and Wing Meal
Original Pollo Bowl
Macaroni & Cheese
Avocado Burrito
Burrito Bowl
Roast Chicken
Two Churros
El Pollo Loco Reviews
215 ratings
Share your opinion about El Pollo Loco
los burritos y Quesadillas
Alden provided great customer service, but when I ordered the chicken bowl, we asked for no cabbage or salsa fresca. When we got home, it had everything we asked to leave off. I'm not sure if the person who prepared the bowl before Alden wasn't paying attention to detail, but we were really disappointed. Having just gotten out of the hospital, it was upsetting that such a simple request wasn't followed. Overall, though, Alden was great!
So disappointing! It’s 112 degrees outside! Ordered the family pack (total $50). Didn’t get any salsa. I asked 2 times for it to make sure. No gravy came with the mashed potatoes. The coleslaw cup wasn’t even filled. 1 little scoop. I really didn’t think I needed to check the bag because there were NO customers there. It’s too hot to go back! Very disappointing
Hours
| Monday | 9:30AM - 10PM |
| Tuesday | 9:30AM - 10PM |
| Wednesday | 9:30AM - 10PM |
| Thursday | 9:30AM - 10PM |
| Friday | 9:30AM - 10PM |
| Saturday | 9:30AM - 10PM |
| Sunday | 10:30AM - 9:30PM |
El Pollo Loco is a popular restaurant known for its delicious chicken dishes. The chicken tacos meal is a customer favorite, though there have been occasional issues with incomplete or incorrect orders. The service quality can be inconsistent, with some employees providing excellent service while others lack experience. The staff is always friendly and food comes out reasonably fast for being made fresh. However, some customers have reported feeling unwelcome due to lack of greeting or instruction on using the self-serve kiosks. Despite these occasional challenges, many customers continue to enjoy the food, including the Vegas favorites, and keep returning. Some customers have noted that the food lacks flavor, but the Churros are a redeeming item. The restaurant's ambiance can be hit or miss, with some customers reporting an uncomfortably hot dining area. Overall, El Pollo Loco offers a varied menu with generally positive reviews, though the overall experience may vary.