Chipotle Mexican Grill in Albany

“I walked into Chipotle to grab some food after a long day, and I was pleasantly surprised by the exceptional customer service I received. As someone who works in the medical field, my days can be stressful, but from the moment I walked in, Latrell greeted me with the biggest smile. He was polite, courteous, and incredibly friendly. His positive energy truly made my evening. Thank you, Latrell — your kindness and professionalism didn’t go unnoticed!“

“Solid chipotle place. There was plenty of parking, and it wasn’t hard to find a parking spot. The actual inside of the building is pretty clean. One time my boyfriend’s order got stolen but they replaced it and he didn’t have to pay for it. Again, solid chipotle place.“

“My name is Noah, I walked into chipotle to pick up my order and I realized I had placed an order at another location 2 hours away where I would go to before. This person named Shalanda is the nicest person you would meet. She told me to contact chipotle support in order to get a refund (already got notified that I got one) and she was willing to make me the same exact order for free. She had a smile on her face and she laughed a lot. Overall a very positive atmosphere and by far one of the best managers I have ever met. Props to Shalanda for making my expierence amazing and giving me information on what I should do. Even the workers had a positive mood and they asked me what I usually order. Amazing job Shalanda and keeping her staff positive with a good mood“