McDonald's in Binghamton

“I am changing my rating from 2 to 4 for this mcdonald's.Normally this place is horrible.But yesterday I had a good experience.My food was correct. It was quiet and my food was prepared quickly
I did notice something strange and I guess this is a good thing for the homeless population in the area.But I witnessed two separate people come in with old mcdonald's cups and refill them. The lady who gave me my food was super nice and normally there rude at this location so this one lady got me to change my rating“

“Dear, McDonald's MGMT

I am writing to share my feedback regarding my visit to your restaurant on March 5th, 2026, at approximately 6:20 p.m.

I want to specifically commend two employees, Abe and Chris. Both of these gentlemen were incredibly kind to customers and went above and beyond in their service. They even took the time to double-check on me while I was finishing my coffee to ensure I had everything I needed. McDonald's is very lucky to have such outstanding employees, and I wanted to make sure their hard work was recognized.

Unfortunately, I also observed that the female staff members working at the same time had a poor attitude and were banging things around, appearing as though they did not want to be at work.

I hope this feedback is helpful, and I would like to extend my sincere thanks again to Abe and Chris for their professionalism and kindness.

Best regards,

Robert Kelley“

“They totally messed up my almost $60 take out order, I kept the receipts! #280 & #286 @ 5:53PM on 04/01/2024. They were inattentive to their customers and the delivery drivers, and had them waiting an extremely long time to get any type of assistance or acknowledgement....I did call ... I did speak to a manger... With no resolve! Main Street McDonald's in Binghamton, you need to hire new staff and do better. Because your customer service NEEDS DESPERATE HELP.McDonald's used to be a Happy & Fun Experience ... a treat, a place my grandchildren would look forward to going (per their reward system). NOW... All I saw was disappointment, sad faces, cold nuggets, stale fries and no toy! In their "Happy Meals"!!!...that's not happy at all!Not to mention, I was looking forward to that double fillet o'fish... Which wasn't a double, at all, and cold!!! Who wants to eat COLD FISH??? They need to put an undercover liaison in there! You'll see...“