Shake Shack New Baltimore Service Area
$$ • Burgers, VegetarianAbout Shake Shack
Customers' Favorites
Shack Avocado Burger and Small Fries
Shake Shack Reviews
120 ratings
Share your opinion about Shake Shack New Baltimore Service Area
Wait for like 30 minutes. It looks like no line but take a century for each meal to come out to every customer. Not recommended.
Took forever to get our food. 45 minutes standing in a mob of people waiting.
The layout of that place makes it super crowded and forces everyone to push past other people. It's ridiculous.
Cheeseburger was good enough but way not worth it.
The layout of that place makes it super crowded and forces everyone to push past other people. It's ridiculous.
Cheeseburger was good enough but way not worth it.
Delicious Food!
Hours
| Monday | 10:30AM - 9PM |
| Tuesday | 10:30AM - 9PM |
| Wednesday | 10:30AM - 9PM |
| Thursday | 10:30AM - 9PM |
| Friday | 10:30AM - 10PM |
| Saturday | 8AM - 10PM |
| Sunday | 8AM - 10PM |
Shake Shack New Baltimore Service Area offers a generally good dining experience with quality food and friendly service. Many customers appreciate the tasty options like the cheeseburger, shroom burger, vegetable burger, and avocado bacon burger, which are enjoyed by first-time visitors as well as regulars. The restaurant's shakes, especially the strawberry shake, are highly praised for being thick and flavorful. Service is often quick, with orders served in less than five minutes when not too crowded, and staff are described as amazing and accommodating.
However, there are some notable issues. One customer experienced a mix-up with their burger order, receiving wrong items twice despite the name being on the bag and clear calls of their name. This led to receiving two full meals that were not theirs, including cheese fries with bacon and burgers with unexpected toppings. Despite the busy environment, the staff attempted to remake the order, which was appreciated. Another customer paid extra for cheesy fries but received regular, cold fries instead. Wait times can be around 20 minutes for a cheeseburger and fries, which some find acceptable but longer than expected.
Overall, Shake Shack at this service area provides good food and service in a convenient location, with a few hiccups that are generally handled well. The atmosphere is pleasant, and the variety of food and shakes make it a popular choice for travelers passing through the New Baltimore Service Area.