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“I ordered a bacon cheeseburger, but unfortunately the bacon was missing. The burger itself tasted good, and I enjoyed the flavor. However, if customers pay for specific items, the order should be complete. I didn’t mention it at the time, but I hope this feedback helps improve attention to detail in the future.“
“JONATHAN NEEDS TO BE PROMOTED: I ordered on DoorDash and called and asked Jonathan to throw some nuts in the bag because...I love those salty nuts...Jonathan was more than accommodating...He even put extra nuts all over the bag. I so happy...Im eating those nuts right now...He even offered to give me the whole box of nuts!“
“Small location, burgers are consistently great, fries are always perfectly cooked and taste amazing. Five guys is good for an occasional treat, I like that they have calories listed next to the options it helps me make better choices on a treat meal.“
“Absolutely delicious as always. I got the Little Cheeseburger and a small fries. They finally made the fries portion a bit smaller, but I was still surprised that both together cost around $18. Everything was very clean and my order was prepared super quickly. Five Guys will always be my comfort place.“
“This is one of the best five guys I’ve ever been to, and a lot of it comes down to the staff. The manager, Shiniqua, is so warm, helpful, and friendly. All the people behind the grills are really efficient and kind too!
I’ve been here a handful of times, and it’s always a solid experience. My burger is always the way I want it and it comes out quite quickly. I can’t imagine how many people come in and out everyday, and how many may be tourists, but I’ve always seen everyone be really patient. I’ve also seen the manager go above and beyond, using the Spanish she knows to communicate with a customer trying to order. She’s also walked my roommate and I through soda options you could make on the machines.
The customer service experience here is really great front and back of house. They get all they need to get done and I’m sure it’s in part to strong leadership from Shiniqua.“
“The team at Five Guys on 48th Street is outstanding. The restaurant is consistently clean, the staff is friendly, and orders come out quickly even when it’s busy. You can really tell the team takes pride in their work and making customers feel welcome. This has easily become my go-to spot in the city for a great burger and fries. Always a solid experience.“
“Five Guys delivers consistently juicy burgers, fresh-cut fries, and generous portions. The customizable toppings are a great touch, and the peanuts while you wait add to the casual vibe. Always fast, tasty, and satisfying—perfect for a no-frills burger fix.“
“I usually get a bacon cheeseburger and fries; can’t really go wrong with that. My only problem is that usually other locations give a good amount of extra fries in the bag, but not this one.
I usually go to this location often, and I see the same guy at the fry station. And no offense, but he pours so little fries into the bag that you’d swear each fry came out of his paycheck. Other than that, everything is usually delicious and fresh“
“I'm shocked that anyone would give this restaurant bad feedback. Their kitchen delivers consistently fresh, tasty results. Order various dishes and enjoy the variety. Each team person displays exceptional ability. I plan on returning to this restaurant.“
“Most of the staff was lovely and friendly but the small man in black was very rude after 15 minutes and me asking politely if my order was ready he mumbled something an stormed off ! Luckily the young man who served us came over and got are order
Maybe if you work with the public you should learn some manners
Rebecca England 🏴 😘“