Mrs. Fields

Your ordering process is ridiculous. I have waited a week for an order to ship and zero people will respond to my inquiry on where my order is. I will be filing a complaint with the Consumer Protection Division for where you are headquartered for theft of services. There are consequences for businesses like you to protect consumers and I HOPE everyone else reads this and does the same

For consumers: go to the address where they are headquartered. Go to that states page...read full review

This ordering process has been nothing but a nightmare. I ordered the cookie crate AND the milk truck cookie jar on November 28th. My order didn't ship until December 2nd. When I had my order delivered today (December 7th) I didn't receive my FULL ORDER. I went to check my account and it says that the Milk truck hasn't even been fulfilled or shipped yet! They had no problem taking my money for both items, and only delivered half. It was very expensive too by the way. $104 for...read full review

This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online.

I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did.

The plastic rim on the tub is so thick and inflexible...read full review