Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: Gucci - Macy's Herald Square, 151 W 34th St., New York, New York, 10001, US
Telephone: (212) 239-6524
Price range: $
Rating: 2.5

$ • Coffee Shops

Hours:
Gucci - Macy's Herald Square, 151 W 34th St., New York
(212) 239-6524

About Starbucks

Based on the reviews, the Starbucks at Macy's Herald Square has mixed experiences. The customer service can vary greatly. Some staff were described as rude and unhelpful, with one employee walking off without explanation. A sausage egg cheddar sandwich and a dragon drink were ordered, and the food and drink itself was not bad, but the customer service left a lot to be desired. One customer had a frustrating experience where the price was higher than other locations, the drink was made wrong, and the barista got upset and wanted to charge extra to fix it. However, the manager completely turned that situation around; she was kind, professional, and gave a full refund. In contrast, another visit was one of the best experiences, with three employees who moved faster than any other location. A caramel brulee latte and a caramel latte were ordered, and an employee named Angel was a pleasure to deal with, having no attitude and moving with a rapid pace. Overall, the ambiance of this location is cozy and inviting, offering a relaxing break. The staff was attentive and efficient for some, and the seating area is well-arranged.