McDonald's in Rochester

“First time at this location food was warm fresh and fast thank you again, my only complaint is your order taker, sighing and acting like the job she's being paid to do is such a chore than maybe she shouldn't do it idk thank yall again though food and all the other staff were amazing and I of course killed her with more kindness than she obviously knew what to do with haha“

“We finally went to our hometown McDonald's near our residence. So comfy and cozy, quaint and quiet. Nice to know we have a beautiful McDonalds. Kindly mixed races working together in unity. Speedy courteous service!!?

Kid-friendliness: We saw a Christmas tree going up, Halloween decorations for the kiddos ? real spirited.. for the kids!!

Wheelchair accessibility: Excellent choice of HC parking and accessible for wheelchairs.“

“I recently visited the McDonald’s in Pittsford, NY, and I was thoroughly impressed! The staff was incredibly friendly and efficient, making sure every order was handled quickly and accurately. The restaurant itself was clean, well-organized, and had a welcoming atmosphere.

The food was exactly what you’d expect from McDonald’s—fresh, hot, and delicious. The fries were perfectly crispy, and my burger was made just right. I also appreciated the quick service at the drive-thru; even during busy hours, the line moved fast without compromising on the quality of the food.“

“Wanted to update my past reviews of this location. We had skipped going to this location for a few months. They've gotten rid of the bad managers. And people who are here now have been a total 180. Appreciate the service and checking in with us during our breakfast dine in on 12.13.25, thank you. We hope this pattern continues“

“Stopped here for a couple of sprites and apple pie. At first they said they were out of apple pie, and the lady offered me something else, I just said don;t worry about it and didn't ask for a refund because my order already went through the app. So i was a little deflated because I was craving something sweet.Got to the pickup window, the lady at the window was so incredibly nice. She was very friendly, gave me my drinks, and gave me TWO apple pies which were nice and hot. She asked me about Cub Scouts for her son (I was wearing my Scout leader uniform) and was very enthusiastic about the information I gave her.I probably should submit a survey but I lost my receipt, and I wish I caught her name. But I wanted to thank the lady in the second drive thru window on the evening of 4/18 for her kindness. She made my night after I've had a hard/emotional week and just wanted a cold drink and something sweet. I hope the owner/manager of this location sees my review. Thank you!“

“I’ve gone to this McDonald’s for like 3 years and I think they’ve only ever gotten my order slightly wrong once. The workers are also very friendly and the line goes pretty fast. Some homeless people do hang around but that’s not the McDonald’s fault. Haven’t eaten inside either so can’t say much about that. But for drive through it’s probably the most consistent McDonald’s I’ve been to.“

“Food is always fresh, hot and delicious. Employees are efficient, friendly, accurate and obviously work well together. Been eating here occasionally for 20 years, once or twice weekly for 2 years, and never had a wrong order or any other problem at all.“

“My breakfast sandwich was a bit soggy but overall the food was great. They was very quick despite being busy and had me get to the bus stop on time. Also they care about the cleanliness of the place too. (I saw two people with mops, one was mopping the lobby floors while the other one was mopping the kitchen floors). Great location during breakfast time“

“Forget about going in. Mall location. Bet burger King would be happier if they didn't have to pay for mall rent. McDonald's rebuilt location with full intent not to seat more than 9 people. Waiting spots full from order and wait, drive-thru , luckily we ordered something they popped out quickly. Coffee is argh. 7 sugars still can't kill that aftertaste. Good luck Chuck.“

“Good food and service at this location. Recommended.

Vegetarian options: Good location.

Dietary restrictions: No. High fat, high Calories, good taste.

Parking: It's McDonalds.

Kid-friendliness: Yes

Wheelchair accessibility: Yes.“

“I’ve been to this location a few times for breakfast. The food and service are a 10/10. My food is always fresh, fast, and accurate! I don’t eat cheese and I like to add things from time to time and they ALWAYS get it right! I’m so happy I don’t have to go back to get something remade due to them putting cheese on it… also, everyone so nice! Thank you so much for being a great fast food location I can rely on when I forget my breakfast in the morning! I’ll have to try them out for lunch sometime!!“

“This was once the worst McDonald's in Monroe County, something must have happened recently to turn things around. The last two trips I came down for breakfast were actually pretty good. Its still McDonald's at the end of the day, but the service was good and the food came out quickly.“

“I was trying to call just now to speak to a manager so they can know, but whoever is in the back making the burgers around 8:00 PM Tuesday, December 2. Maybe switch the person because this is the nastiest burger I have ever gotten and I come here a lot, but it literally look like somebody beat my burger up. ImThe burger has holes and looks crumbly pieces like the meat part, and it looked like they just slapped it on the bun and then squished it on top of that and then with my mom‘s cheeseburger it looks also gross and nasty like I don’t know who’s back there today but but it’s just not it update I went again today’s December 3 and around 11 PM and my burger when I got my food, I checked my burger this time in a burger. The patties were burnt But I told the lady the one who hands you the food super nice I showed her. She had them make me another one and then I also showed her What happened yesterday and I had took a picture of tithe burger and I showed that to her and she said oh no and she got me another one and the girls I guess the girl in the back who make it it was saying how it was left too long on a thing, but this was two days in a row, where my burgers came out really bad and actually lately the burgers been off after they was remade and I got to look at them when I got home they look great like everything was on it. Nothing was missing. It wasn’t squished and it wasn’t sloppy either so I wanna say thank you to the lady who hands you your order You’re wonderful you made my night and you’re amazing at customer service.“

“Veronica was absolutely fantastic. Her personality and customer service is something that we do not see nowadays. She definitely deserves the employee of the month. I'm from Buffalo in the area for the day and even told her I wish people from Buffalo had the same demeanor that she has.“

“I'm guessing that 'Service' is the people that take your order and hand it to you. I love this place and usually get coffee 4-5 days a week. But, I will say this. If you are not a morning person, a people person and have an abhorrent attitude is unbelievable. I don't work here but I'm gonna guess you're supposed to say something to the effect of... "Good morning" or "Welcome to McDonalds....OR "May I take your order?!!" Not, "Yeah" and put your damn phone up! I'd fire you so fast and not for any of these reasons...100% you're unenthusiastic and your people skills are nil! You know who you are and I think you should work on that!!!“

“My friend broke her nose here and the manager was awesome. He was very helpful and made sure everything was good. Fire service, 10/10 would recommend. Who ever the manager was 12/2 around 7 pm, you need a raise. Best manager ever and sat with us while we waited for the ambulance he called.“

“I visited this McDonald’s for the first time and overall had a solid experience: the spicy chicken sandwich was crispy, flavorful, and a true standout, and although they accidentally gave me a Dr. Pepper instead of a Diet Coke, I was satisfied. The drive-thru moved smoothly, but the real entertainment came from the street—while I waited I saw a man being arrested by four police cars and spotted a woman dancing provocatively down the block. Despite the unexpected roadside show, the food and service were on point, and I’d highly recommend stopping by—especially for that spicy chicken sandwich.“

“The service has definitely gotten better the last 2 times I’ve been there. My only complaint is they aren’t open during the hours posted (i.e.; store was totally dark and closed down at 10:30pm when drive thru is posted as being open until 1:00am)“