McDonald's in Rochester

“Pretty clean McDonald's. Food is exactly what you'd expect from McDonald's - obviously not Michelin star but it's exactly what you'd expect. Sometimes service is slow to come to the counter, but it's honestly not often - and they have screens anyway. But when you need just a water cup it might take 60 seconds or so.

Dietary restrictions: You can modify what they put on your burger.

(Btw, you can put lettuce, onion, and mayo on any burger for free and it makes it taste way better)

Kid-friendliness: No play-place unfortunately, but there's no profanity or anything - and kids love McDonald's.“

“We finally went to our hometown McDonald's near our residence. So comfy and cozy, quaint and quiet. Nice to know we have a beautiful McDonalds. Kindly mixed races working together in unity. Speedy courteous service!!?

Kid-friendliness: We saw a Christmas tree going up, Halloween decorations for the kiddos ? real spirited.. for the kids!!

Wheelchair accessibility: Excellent choice of HC parking and accessible for wheelchairs.“

“I don't like McDonald's. However, this McDonald's on Ridge Road, near the Greece Ridge Mall is by far the best one. Great people, great (hot) food. Nicest people I've seen at a McDonald's. Thank you staff at the Greece Ridge Mall location in Rochester, NY. We'll done. “

“Despite all the bull they deal with they're all always so kind and patient!!Give this team a damn raise!!!I live down the street so i go here often enough that yes if you go to any mcdonald its greasy. ITS FAST FOOD!The workers here as i said are wonderful (night shift sometimes but nobody likes working night..cmon yall...give them a break..)

Wheelchair accessibility: Ramp on the side of the building(two front entrances“

“Always a forever long drive thru line and when I go in all the employees see me standing waiting to order but no one wants to come take my order as if it's a hassle. If I have cash then I can't use those pre ordering touch screen things and it seems like I'm always an annoyance. The food is always fine, no real big issues. These cards and books need to get switched up to toys every once and awhile because that's what kids look forward too. I get the purpose but every fast food place with kids toys are giving out a deck of cards or something other than an actual toy so let's get back to making it fun like it was when I was growing up with mini beanie babies or something fun that everyone flys to your stores to want to collects. Brings lots of business too so I don't understand but hey what do I know.“

“Very busy... and I can see why. This place is awesome I always loved McDonalds if only I could show everyone a picture of my double cheeseburgers they were perfect, warm, fresh, and they tasted great! The man who gave me my food greeted me with respect and said "here you go, you have a good night" sometimes the simple things really make you feel happy thank you all at this McDonald's for being so nice! Love y'all PEACE!“

“Stopped here for a couple of sprites and apple pie. At first they said they were out of apple pie, and the lady offered me something else, I just said don;t worry about it and didn't ask for a refund because my order already went through the app. So i was a little deflated because I was craving something sweet.Got to the pickup window, the lady at the window was so incredibly nice. She was very friendly, gave me my drinks, and gave me TWO apple pies which were nice and hot. She asked me about Cub Scouts for her son (I was wearing my Scout leader uniform) and was very enthusiastic about the information I gave her.I probably should submit a survey but I lost my receipt, and I wish I caught her name. But I wanted to thank the lady in the second drive thru window on the evening of 4/18 for her kindness. She made my night after I've had a hard/emotional week and just wanted a cold drink and something sweet. I hope the owner/manager of this location sees my review. Thank you!“

“I recently visited the McDonald’s in Pittsford, NY, and I was thoroughly impressed! The staff was incredibly friendly and efficient, making sure every order was handled quickly and accurately. The restaurant itself was clean, well-organized, and had a welcoming atmosphere.

The food was exactly what you’d expect from McDonald’s—fresh, hot, and delicious. The fries were perfectly crispy, and my burger was made just right. I also appreciated the quick service at the drive-thru; even during busy hours, the line moved fast without compromising on the quality of the food.“

“Food is always fresh, hot and delicious. Employees are efficient, friendly, accurate and obviously work well together. Been eating here occasionally for 20 years, once or twice weekly for 2 years, and never had a wrong order or any other problem at all.“

“Good food and service at this location. Recommended.

Vegetarian options: Good location.

Dietary restrictions: No. High fat, high Calories, good taste.

Parking: It's McDonalds.

Kid-friendliness: Yes

Wheelchair accessibility: Yes.“

“I had best experience I have ever had at the Chili Ave McDonald's today. I placed a mobile order, service was prompt and food was hot and fresh. I could see cars consistently moving in the drive through, a big change from the 20 minute wait times I remember from last year.

Christian, the man working the front counter was exceptional. The care he showed for his customers was obvious from watching his interactions. He helped me carry my drinks to my car because I had a lot, we talked about how great the store is doing, how the manager has really turned the place around and how much pride the crew she has formed takes in their work. Christian made fresh lemonade for my order when he didn't think the lemonade they had prepared was up to standard. All of my food and drinks were correctly made and fresh. I will be visiting this McDonald's on a regular basis once again, thank you so much to Christian and the rest of the Chili McDonald's staff for turning around the staple fast food restaurant in the area“

“Veronica was absolutely fantastic. Her personality and customer service is something that we do not see nowadays. She definitely deserves the employee of the month. I'm from Buffalo in the area for the day and even told her I wish people from Buffalo had the same demeanor that she has.“

“Probably one of the better locations you’ll find in the inner city of Rochester… definitely makes it worth it getting McDonalds. They greet you, it’s clean and food comes in a timely manner, they also make sure everything is in the bag :-) W service if I must say“

“They only intelligent Manager there is Angie she have the experience how to treat people and dealing with situations...
she's amazing always have make sure you order is on time she always very welcome she the deal there...

Most ofmanager they just there to play Manager but they always lost or always got attitude
They need to training this young mg who run a line or business.“

“Upon completing my Doordash order for the Big Breakfast, I placed a subsequent call for extra butter + syrup once payment processed, etc. As there's NOT an option to request this thru online ordering. Male that answered @ 914am on 12/13/24 provided NO NAME. Upon making inquiry, he stated: "I'm the Manager." When asked again for HIS NAME, he stated: Sha-nan (?) Needless to say, order arrived with NO butter. Actually THIS location should be RENAMED to: "CAN'T GET RIGHT" as I've encountered similar issues a few times previously. I even paused in placing orders for awhile thru this restaurant due to LACK of FOCUS and professionalism. So apparently, NOTHING'S CHANGED. What's totally unacceptable is talking to someone identifying as Manager🤔
This is definitely MY LAST time conducting any business WITH THEM @ THIS location & I certainly go elsewhere bc it's definitely NOT WORTH all the aggravation experienced each time I order either for delivery, take out or dine in!“

“I'm guessing that 'Service' is the people that take your order and hand it to you. I love this place and usually get coffee 4-5 days a week. But, I will say this. If you are not a morning person, a people person and have an abhorrent attitude is unbelievable. I don't work here but I'm gonna guess you're supposed to say something to the effect of... "Good morning" or "Welcome to McDonalds....OR "May I take your order?!!" Not, "Yeah" and put your damn phone up! I'd fire you so fast and not for any of these reasons...100% you're unenthusiastic and your people skills are nil! You know who you are and I think you should work on that!!!“

“Make sure you order is right before leaving the first intercom and you will get what you pay for.
Like all "mcdonalds" the ice cream machine is down sometimes. It usually works during the day. But the later at night it is, the higher probability, it will be down.

Wheelchair accessibility: The entryway is flat.“

“The service has definitely gotten better the last 2 times I’ve been there. My only complaint is they aren’t open during the hours posted (i.e.; store was totally dark and closed down at 10:30pm when drive thru is posted as being open until 1:00am)“