Tim Hortons

Name: Tim Hortons
Address: 1517 East Ridge Road, Rochester, New York, 14621, US
Telephone: (585) 775-0280
Price range: $
Rating: 2.8

$ • Coffee Shops, Bakery

Hours:
1517 East Ridge Road, Rochester
(585) 775-0280

Menu Order Online

About Tim Hortons

Tim Hortons is a clean and quiet restaurant with a solitary atmosphere. The staff, although minimal, are thoughtful and courteous. The restaurant offers a variety of food and beverage options, including eggs with spinach, hash browns, and coffee drinks, which customers generally find decent, though some items may need more flavor or caffeine. The drive-thru service can be slow at times, and there have been reports of long wait times and inattentive staff, especially during busy hours. One cashier has been praised for her exceptional customer service, making customers feel welcome and ensuring their orders are accurate, though there have been recent concerns about attitude and mistakes like double charges. Overall, the staff's manners and friendliness stand out, but management sometimes appears impatient and unprofessional, which affects the overall experience. Despite some inconsistencies, the restaurant has the potential to improve and attract more customers with better staff coordination and customer care.