Customers` Favorites
Customers` Favorites
“If there were more stars, I'd give them. We are from out of state (formerly from Waldwick) and needed to send a brunch catering to a dear family. Bagel Supreme was professional, sweet, considerate and kind. I called on a Sunday afternoon at 1 PM (about an hour before the store closed) and the owner had his wife call "within the hour." She did and spent time with me on the phone getting the right order to fit my request for the family. Then sent multiple texts to confirm everything throughout the evening. Talk about going ABOVE AND BEYOND! They delivered PROMPTLY as promised the next day and they sent us pictures of the platters to ensure that we saw what was delivered. Greeting cards to mark the occasion with our thoughts HAND WRITTEN were attached. The store would NOT take money until the order was delivered even though I offered to pay in advance. I will absolutely use them in the future for long distance gift giving (who doesn't like food as a gift)? And this will be our very first stop when we are back in town. 1,000% recommend!!!“
Customers` Favorites
“Best bagels ive ever had: better than anything in nyc and better than anything else in jersey. Everyone in there hustles and works hard. I kept seeing the team asking for a guy named Byron and he was super on top of everything. That guy is an MVP. Whoever takes the orders on the phone is also a star: always gets the orders right- every detail (and thats hard to come by).
Now i will say, a large part of what i do for a living is making the customer service experience at restaurants better and more efficient. Most restaurant operators will not take advice unsolicited but i wanted to give mine anyway in hopes of maybe one day they will consider some changes:
A lot of times when i come here i see frustrated customers waiting on lines. Lot of old men cutting the lines. Nobody knows where to stand and sometimes multiple lines form. The people waiting to place an order are also in the same line as people waiting to pick up their order. So, i would do a number of things to improve their systems:
1. I would promote ordering ahead for pickup on their website. There are so many great companies they can use which can set up an awesome website for them : my favorite is Figure or Toast.
2. I would modernize everything by having the tickets from their website come in via printers and everything typed out. Would control where the tickets went and set up multiple printers.
3. Would ahve order screens so kitchen staff can see the orders, in the order they come in (with time stamps) and mark them off as they go.
4. I would have a screen so customers can see which orders are “in progress” and which are “finished”. That way orders that are ready, customers can go up to their counter and mention their name. This system also works well if you have delivery drivers in your face a lot.
5. I would have 2 lines set up, divided with standing signs “order here” line and a “pick up “ line.
6.I would also have a worker whose only job would be: manning the register, cleaning up, attending to the lines. I see a lot of the FOh going to the back to get things and add things and that element is not typical in an efficient restaurant system. There should be an expediter who passed things to FOH so they dont have to go to the back and get in people’s way.
I would do more but i know that even a few of these changes would enhance the customer ordering and pickup experience and if done right it could potentially make the workers lives easier once they get used to the new systems.
I know they probably wont do any of this because they are busy and people love them and will put up with the status quo. But i will say one observation: i noticed most customers are of a certain age. Younger generations like and expect efficient ordering processes and dont like to talk to people: they like kiosk ordering and online ordering a lot.
The restaurants i operate do about 90% of their orders on online platforms. Its becoming the norm and i know many customers would appreciate a simpler way to order ahead, and get to go on that shorter “pick up” line.
Just a thought.
But hey, at the end of the day even if Bagel Nosh become more inefficient i would still come back because they truly have the best Bagels and their team hustles, and always gets everything perfect. I applaud the owners for being able to maintain such a strong team and the work culture there is impeccable- nobody is slacking off.
Wishing Bagel Nosh and Team only the best. Best of Bergen every year for a reason!“
Customers` Favorites
“They always that pot of fresh coffee ready when u get there and staff is super nice and clean 💜🙏💙🌻🥰💯“
“I love this spot, pass several of bagel shops to come here. The owner is very friendly and dedicated. The bagels are very fresh as well the owner told me they make a batch in the morning and one later in the day where most spots I went to only make in the morning.“
Customers` Favorites
“Enjoy food and friendly place“
Customers` Favorites
“Excellent service! Delicious food!“
Customers` Favorites
“Great place for breakfast! Hungry Man sandwich was delicious and fit for someone hungry. Omelette platter is big and tasty. Will come back next time in town!“
Customers` Favorites
“The best bagel and breakfast spot in the state! Their food is amazing and so is the service.“
Customers` Favorites
“Very simple.. The best bagels in this entire area by far !!!“
Customers` Favorites
“This place is such a gem! I’m really picky and honestly don’t love many places in the area. They are an old school bakery and everything I’ve had has hit the spot. Bagel sandwiches are good too and so is the coffee! Someone in a recent comment said they have a “new” pastry counter. I’ve been going to place for years and they always had pastries and the quality has remained the same. No affiliation to this place, I’m just passionate about decent food and that’s hard to find when you live in Ringwood.“
“Try the 'Quesadilla Guatemalteca' *hint this ain't the mexican quesadilla you're thinking of.Baked fresh daily here is the 'Guatamalan Quesadilla' made of rice flour and cheese. Baked in sheets and served in squares like a cornbread but a lot more interesting.Give it a try and grab a coffee to wash it down for a breakfast treat.“
“Taking off one star because they don’t post their prices you have to go online to see how much things cost. Good local deli. Staff are nice, food is comparable to other NJ delis. Price are a bit higher, but reasonable for northern NJ. There are all of the deli breakfast and lunch type sandwiches, snacks and drinks. In a strip mall so convenient for after Kid classes in an adjacent business.“
Customers` Favorites
“Great food great atmosphere“
Customers` Favorites
“Great staff in Allendale. Food was delicious“
Customers` Favorites
“I stopped by for an avocado salad bagel and I was blown away! I was so impressed with how quick the service was, but the quality is what really stood out. The toast on the bagel was perfection that ideal crunch and they didn't skimp on the toppings at all. The avocado was fresh and flavorful, making for a truly fabulous bite. If you're looking for a hearty, tasty meal that's ready fast, this is definitely the place to go.“
Customers` Favorites
“Delish lunch and amazing bagels!“
“The kindest gentleman made my wife and I the most amazing turkey, ham, and provolone hoagie this morning as we were passing through from NC doing some family genealogy nearby. Holy smokes! There was easily an inch and a half of meat on the footlong! The bread was perfect. The tomato and lettuce were very fresh. When we carried the hoagie out to the car, we were surprised how heavy the sandwich was. Definitely getting our money‘s worth here! Wow, and it tasted even better than I’m describing!!“
Customers` Favorites
“Bake ziti, coffee and desserts are the best in the world“
Customers` Favorites
“Great sandwiches! Friendly and knowledgeable staff!“
Customers` Favorites
“Everyone loves to complain about Fred, but he's just a hard working man who gets annoyed when people are on their phones and holding up the line that he's trying to move along. I've seen him be super friendly to regulars (including me) and go out of his way to do nice things for people. The other employees are also very nice, hard working guys, who always say hi and flash a smile, even when they are not waiting on you. The bagels and sandwiches here are good, and he does pizza bagels during the week that my boyfriend from CT still raves about (and gets every time he comes down here). Also, if you don't have a lot of time and need a quick stop for breakfast or lunch, Fred will have you in and out in record time.“
Customers` Favorites
“Great bagels with a large selection of cream cheese. Deli sandwiches are huge“
Customers` Favorites
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“Thank you, Jessie and crew! The bagels and breakfast sandwiches are DELICIOUS! The wraps and sandwiches are too! You’ve kept me well fed for years on my way to work and AT WORK!“