IHOP in Cincinnati

“I have no words to describe the service at this place; I have never received such excellent service as I do at this restaurant. I visit frequently and always feel right at home. I want to give a special shout-out to Kyra—she is the best. If she isn't already the manager, she certainly deserves that position. And the food is excellent“

“I travel roughly 350 days a year for work and eat at restaurants in nearly every state. I've spent decades running corporate operations, hired hundreds of people from entry level through the executive ranks, founded companies, and worked as an IT systems engineer. So when I say Kiara, the assistant manager at IHOP #5521 on Colerain Ave. in Cincinnati, is the best assistant manager I have encountered anywhere, that judgment is informed.

She made sure I was taken care of from the moment I sat down. The food and drinks were consistently excellent, and her staff operated with a clear, shared understanding of the service standards she expected. What stood out most was how she handled her team. She spoke to them kindly and directly when she thought no one was listening, and her people respected her enough that they genuinely cared about doing the job right. That kind of leadership cannot be trained into someone. Most managers I've hired never developed it.

I came back to that location more than once specifically because of her, and because of the team she has shaped. Calling Kiara an asset to IHOP is underselling it. She has the skill and the will, and that combination is rare enough that any company I've run would have hired her on the spot. IHOP corporate should know what they have.

Thank you Kiara.“

“great service. The lady that greeted us at the front— her name was Carol— was fantastic.
The only thing was that our booth seat was pretty ripped up and should have been replaced a while ago. But the staff was wonderful.“

“Zhiara, loved her! She was very respectful, and kind. Accidentally had her running back and forth because a few things were forgotten and she didn't complain at all. Love to see the young people staying out of trouble, and working. Please keep her apart of the team. Will be back just off her service alone.“