Starbucks
$ • Coffee Shops
Hours:
5300 Riverside Dr, Cleveland
(440) 597-8367
Starbucks Reviews
I was refused an ice water, even when I offered to pay for it and then they got my order wrong. I used their customer service chat to try to figure out why I couldn't get a water and report my incorrect order. After going back and forth with them for a while they asked me to call in and explain it again which I did and an hour later was told that there was nothing they could do except document the problem. Very disappointed in won't be going back.
This is the first time I've actually reviewed a restaurant, but due to the very rude service, I felt it necessary. My chai latte with soy milk, which I've had hundreds of times from Starbucks, tasted like coffee. I mentioned it to the barista who said the order was correct. I asked her to make me another, which she did but commenting rudely under her breath the entire time. My second once again tasted like coffee, but obviously, she was not interested in resolving the problem....read full review
Ratings
Hours
| Monday | 5 AM - 7:30 PM |
| Tuesday | 5 AM - 7:30 PM |
| Wednesday | 5 AM - 7:30 PM |
| Thursday | 5 AM - 7:30 PM |
| Friday | 5 AM - 7:30 PM |
| Saturday | 5 AM - 7:30 PM |
| Sunday | 5 AM - 7:30 PM |
From an efficiency point of view, this was a maddening experience. The employees were slow, but a manager failed to get the crew organized. There was a line, one pretty slow person manning the register, and several employees simply hanging around.