3.2
Average
227 Reviews
1240 Winchester Avenue, Ashland · 1.61 miles
Customers’ favorites
- Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
- Classic Wrap Spicy Wrap Honey Mustard Wrap
- Double Sausage Egg & Cheese Biscuit
- Spicy Crispy Chicken Sandwich
“I don't have an issue with BK. Nor do I want to see anyone disciplined, but trained. The lid on my hot coffee wasn't on well this morning, resulting in me getting it dumped all in my lap as I received it at the drive-thru window. Now, that happens. I'm not even upset about that. Those lids can be tricky. But the worker clearly sees what's happened. I'm desperately reaching the cup back to her begging for napkins to help get this hot coffee off of me. But she goes ahead and starts taking a full order from a car behind me while looking right at me.... I even asked her at one point, "You're more concerned about taking an order?" Still no help. She continued to take the order and stand there. Once she finally finished with the order she did walk over to get napkins. I'm just requesting, PLEASE BK, train your workers to prioritize. Noone wants to be sitting at a pickup window where you're unable to open their door & get out to get hot coffee off of you. A little customer service in a situation like that is more than appreciated.”