“This Wendy's isn't in the greatest of neighborhoods. With that said, when I went in there was a sign stating that they are short staffed and only GrubHub meals were being taken inside. So, I had to get back in the car and order. When I wanted to sit down and eat inside.“
“I called this location to talk to someone about an Uber order I had with the location on Airways.I spoke to Shelly, the Manager, and she made me feel better about getting this delivery order fixed tomorrow.I will also stop ordering from Uber and will start order8ng from door dash.Thank you, Shelly, for making me feel better.“
“Edited *****This is by far the slowest "fast" food restaurant in the industry. ****
Just went back today just to see if anything has changed after a LONG time. Man, night and day. The service was friendly and on point and the food was fresh. I'm so happy I can start eating at Wendy's again. This was for breakfast, so next test will be a evening visit.“
“I stopped at this Wendy’s today (Friday evening) for a Double stack biggie bag and WOW is all I can say. From the greeting to ordering process to the quality of food. Just wow. My burger was exactly made the way I requested and everything was fresh. I was very pleased with the customer service and food. It’s been a while since I’ve had a great Wendy’s experience and I have to say this location met all expectations. I’ll be back soon. Thank you 🙂“
“came to pick up an order and had to review this hard working man named caleb he is doing excellent job and was all over the place while the store were busy , made my first experience in wendy really nice .
Wish you the best caleb!!!“
“Thank goodness for the small/kid-friendly table and chairs :). Needed to help nesting partner focus on work for a few hours, so littlest one and I went and colored with markers for a couple hours with some chicken nuggets and frosties ☺️“
“Went to pick up a mobile order today after deciding McDonald's was too busy. We were immediately pulled forward off the timer, a sign of being busy for only having one car in front of us. It'd been over 10 minutes when I thought of going inside to ask if everything was okay when a woman opened the door to apologize and communicate with us that they were severely understaffed.
At face value it wasn't a good experience, *however,* I can't tell you how many times I've driven away from a chain food place with ample staffing and low wait times to still not get everything I paid for. Not this time. Everything was there, fresh and good tasting. Even the iced coffee was cold, no hint of it being warm from the pot. They were aware of the situation and communicated it respectfully despite likely being under ludicrous pressure, and I can appreciate that a lot having been in those shoes. I hope the day gets better and that the folks deserving of recognition see this.“
“I stop almost every morning at this location for a Breakfast Backnator. This is by far the best location in Dayton. The lady at the window is so polite and professional and knows good customer service. Whoever is making these sandwiches deserves recognition because they LOOK GOOD, TASTE GREAT they are made professionally and not stingy with the ingredients. I get mine, no egg a lil extra sauce.. it is SLAMMIN GOOD! I realize you have to watch portion control for a good bottom line, but if you’re too stingy you’ll end up with no sales, that’s what most fast food places are going through now. Begging for folks to come back.. They have short changed the public too long.
I drive past 2 Wendy’s locations to eat at this one! GREAT JOB!!! I’ll be back tomorrow“
“It's gotten better in the New Year the the wait at the drive thru is still fairly long,but again better then 2022, and I see that they had problems with having personnel they're quite a bit last year and sometimes had to close early or sometimes they would only take doordash after 9:00 so far in 2023 it's been “
““I recently went to Wendy’s with some friends, and Brittany and Adam made our experience fantastic! They were super welcoming, funny, and made us feel right at home. I even posted on my Instagram story to tell everyone to come grab a Biggie Bag and make it a medium—totally worth it! I’ll definitely be visiting this Wendy’s again. Huge thanks to Brittany and Adam for the great service!”“