Customers` Favorites
Customers` Favorites
“Great food and kind employees!y My daughter dropped her ice cream and before I said a word they were waking over to her with a fresh cone! 🥰 it’s the little things!!! And kindness makes our world go around!“
“Love it love it love it yeah“
Customers` Favorites
“So wonderfully CLEAN!!! Great service, atmosphere and food. It’s the only Penn Station we’ll patronize. So CLEAN!!!“
Customers` Favorites
“This is the only location for Mr. Hero's that I go to.
This store is always the cleanest and friendliest restaurant that I go to.
I work a lot and I pay for everything on my own.
So when I spend my money somewhere I'm not only spending my money but I am also spending the time that I used to get that money, and time is something we can never get back. Food quality and accuracy is the most important thing to me when I am spending my money. The people here always are super friendly and they always keep the store super clean. You never have to wait long for your food at all when you go here. I always tell people about this specific location when we bring up places that we like to eat because I love eating here more than just about anywhere else. Caring about my food is caring about my life and they definitely make sure you're getting the quality that you're paying for with the money you spent so much time earning. It's not far from the highway at all, in fact it's very close. If anyone doesn't have time to cook or is out and about being busy and working and can't afford to spend too long waiting for food, I seriously recommend you stop into this location and get yourself something to eat. I promise you you will never wait long at all.out of all of the Mr. Hero's in the different cities and townships of Lorain County, this is literally the only one I go to for a while now because of how clean they are and how good they prepare my food. You will never ever get low quality food from this location, I promise. Every dollar I spend here is an investment for their business and they take great pride in making sure your investment into them is returned to you with the best quality and service.
I love this location and everybody that works here and I hope they know how much appreciation I have for the care they take into making my food, because food is the most important thing to me and the one thing I get to enjoy every day.
I wish every business cared as much about their customers as the people who work this location do. They are absolutely the best and deserve everything good in life.“
Customers` Favorites
“First couple times at Mr Hero. Pickup up a Romanburger for a family member and the cheesesteak sub for me. Solid food. The veggied on the Romanburger were fresh and my family member loved it. The cheesesteak sub for me was great too. I like mushrooms and it had a lot of them. If you're not a mushroom fan you might have them go light on them, but I love them. The waffle fries were very good, and i liked them much better than the ones at a certain chicken chain. Note, This location is definitely setup more for takeout than dining in.“
Customers` Favorites
“We went to Penn Station in Avon tonight, where we met Logan. I haven't seen such genuine, friendly customer service in years!! We ordered a chicken teriyaki sub with ghost pepper cheese, a cheese steak sub with ghost pepper cheese, and fries. The ghost pepper cheese had an amazing kick and perfect flavor, and we really enjoyed it! Absolutely delicious and fresh!! Also very generous with the fries! I've already gone back to the menu to decide what I want next. Thank you for a wonderful experience, Logan!!“
Customers` Favorites
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Customers` Favorites
“The food is amazing, this is the only place that you are going to find this taste it's delicious, be careful though if you order a large meal it will be 20 dollars but you'll get 2 burgers the size of a double Q lbs with cheese at mcdonalds, a full basket of fries and a delicious cup of cheese, more than enough cheese trust me for the fries and a large drink, more than enough food for the price for sure. The customer service was also decent, they seem like good people.“
Customers` Favorites
“My 1st cheesesteak from here was 🔥🔥🔥. Double meat & all 3 cheeses was the absolute bomb. Kudos 2 Olmsted township 4 having a gr8 sandwich shop 4 the community!!!! Will definitely return 4 the cheesy goodness that is ur cheesesteak. 😁“
Customers` Favorites
“This particular Charley's Cheesesteaks (Avon) is BY FAR the best place we've gone to in this area for getting a Delicious, Fresh & Extremely Well Made sandwich !
Along with Great Service 😋
I did not expect much, and I've never stopped at this particular (new) store before, but, based on the friendly, fast service, and super quality of our food ( We got Cheesesteaks; Philly & Classic, Fries, and strawberry & chocolate milkshakes) we're already talking about going back.“
Customers` Favorites
“I have been going to this specific location since the day it opened. It has always been a 5 star for us, quality has stayed excellent, service is exceptional and it’s the wonderful humans you have on your team that truly provide the experience-it’s what sets you apart from other establishments (the food speaks for itself-delicious!). Anywhere can offer the best food on the planet but it’s the crew who keep your doors open and Penn Station got it right! There is no big CEO or corporate. It’s just the owners and their wonderful amazing staff.
I can draw one conclusion as to why they are so invested in serving their customers in a long nutshell- when you feel valued, are paid a living wage, feel appreciated: you perform better…. as a person who’s been in the industry for way too many years, you can spot an employee that’s struggling to do their best and get through the day, versus someone who is genuinely happy to be there.
Jordan GM- shout to you!
Other GM going to Rocky River- you rock and you’ll do wonderful!
Crew- also shout out to you! Best group of peeps and they’re lucky to have you!
Penn Station owners- thank you for not being a corporate CEO person- we don’t want another McDonald’s video situation (that was embarrassing 😳)
When other restaurants continue to raise prices and reduce quality, Penn Station stands out to me as a staple in the communities in which they service. They care about their guests. They have standards and values and are willing to keep it that way.
This is a long novel of a post but this is something that makes a huge impact in this crazy world; where sometimes all we have to brighten our day in these crazy times is to go into a restaurant and sit and enjoy food- It’s become a luxury to do it and a lot of choices out there. If you want to survive as a business, follow Penn Station’s example to your community and get on board. There a lot of competition out there!
We will gladly give them money to feed us and make us walk into a positive environment as much as we can afford it!“
Customers` Favorites
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“We door dashed Mr Hero last night. 5 Roman burgers and a Philly with fries and cheese. It’s been years since I have had Mr hero and the food was soooo good! Burgers cooked well, sandwiches wrapped nice, fries crispy and cheese hot! We will be back!“