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“We reserved two rooms and only spent one night here to attend a wrestling tournament in Toledo the next morning, six miles away. We chose this hotel because it offered a hot tub for the adults along with an indoor pool for kids. When we checked in, we were told the hot tub was out of order. We attempted to use the pool, but because of the temperature in that area (the outside temp was in the single digits outside the one glass wall and door), it was too cold for us and our grandson.
Very disappointed we were not told the hot tub was out of order ahead of time.“
“Ordered thru the subway app when I arrived they had no record of the order even tho I had the receipt on my phone. Was told id have to pay for it again. So I left, jimmy took it upon himself to make it right. He is what customer service should be!! 100000% deserves a raise for how he handled the situation!! Don’t skip this subway!“