“We actually did both we stayed to eat then knowing we were only 2 people left! Said goodnight, rang the Arby's Bell said our Thanks Lookout n left! We took our very tasty victuals with us to finish our repast at home! Enjoyed everything we bought with great gusto Thanks to all of the Personnel at Arby's they do foods right!“
“I went through the drive-through at 10:30pm this evening and was helped by the sole employee there (my receipt says Vicky so I assume that's who it was). She was insanely sweet, apologized profusely for the wait (there really wasn't much of a wait, she was ON IT!) and gave me a free sandwich card for the delay. They had no staff other than this one woman who was not only taking orders, but also preparing, cooking and packing the food, but she did so without being rude, agitated, and she didn't complain once. She was sweet, kind and wonderful! I'm leaving this review so that Arby's knows what an asset they have in her. Treat her well, she more than deserves it. Btw, my order was perfect. No mistakes, tasted delish! Thanks Vicky!“
“My bad experience with this location started with something that was probably out of the locations control. I had placed a pick up order in the application, I had a pick up time set to account for my 10 min drive to the location and the app flipped it back to ASAP. I called the location and they said "well I can't do anything about that" and we ended our conversation.I figured I'd take the L and not get my food fresh and hot but rushed to get there and I arrived 8 mins after the time the app told me the food would be ready.We drive home and our order is missing the fries. I spent $25 on food. In the past with more competently ran stores, they'll remake your food due to the food no longer being of the stores standards. So I drive back to the store, pretty upset but sure that the location would make it right.I get to the location, explain my situation to the gentleman who bagged my food. Who seems willing to address. He walks back and after a brief powwow with his co-workers, the manager comes out. Manager advises that the food was sitting for 20 mins before I came to pick it up. Which is false. I ask again if they can remake the food given my commute. They continue to justify that they cannot remake my food rather than taking care of the upset customer. I then requested a refund which I was directed to the app to do. They made my fries and I left the store after time wasted and my $25 in food nearly inedible.In an era where more and more people my age refuse to dine out as it has gotten too expensive compared to grocery shopping, shoddy customer service like this cannot be the norm. It's not like the fries are $1 a piece like they used to be, this was $5 of a $25 meal. In my 14 years working customer service jobs and many many lunch breaks over the years, I have never been so disappointed in a location.Update 3/14 : Mike the General Manager was extremely accommodating to resolve the issue. Due to this I added three stars to my review. Will return to Arby's in the future due to his accomodation.“