Customers` Favorites
“From the moment I walked in the staff was welcoming and treated my toddler extra special giving her an extra toy not part of the kid meal. The store was the cleanest I've seen from any fast food restaurant and I will enjoy going back to this canes anytime we go out to eat.“
Customers` Favorites
“This has got to be the best fried chicken I have ever had in my life, definitely blows the chicken places out there away, I don't understand why they don't have drive-thru locations like KFC and other chicken places, never once have I ever received dried out or chewy chicken, it's always steaming hot, freshly done, crispy tender and oh my god so so so juicy.... Krispy chicken rocks!!!!! They didn't have a Krispy chicken where I used to live so I decided to move back to the area and that's all I could think about was Krispy chicken lol“
Customers` Favorites
“Chick-fil-A sandwiches have always been a great go to for that chicken sandwich itch. I also do love their salads as they are pretty hefty with the quantity you get in each bowl. The quality of the lettuce is also nice compared to other food chains. The waffle fries are good, but I have experienced at the Willoughby location that they will go very heavy on the salt sometimes where my family and myself just cannot eat them.
My real only complaint is the drive thru service. I would say that in my last 10 visits here, 3 of those times I was missing food. Now, it is my error for not double checking my bag, but in my defense I have been to other food establishments that I have not had issues with any of my orders exceeding at least 30+ trips. This location has dual lanes, and sometimes you can feel pressure of being in lane waiting for food when the car behind you has already been serviced. With the amount of staffing, I feel they need to have someone double check orders.
The staff though is polite and kind, which is nice. I feel the accuracy in which the orders are packed needs to be checked.
Update: I had an issue last night 3/7/25 where my order was missing a sandwich. I noticed this once I got home. I called the store with no answer. I was instructed to leave a voicemail which referenced that I would receive a call back. I never got a returned call. I went back to the store the next day and brought in my receipt showing the clerk how my order was incomplete. They remade the sandwich but referenced to me that they would only do this, this once as they only remake food same day or send me a coupon in mail. Here is my issue, if you aren't picking up the phone and are not returning my phone call as you stated you would, your establishment will not be getting $7 from me for free. I WILL receive my food. I do not want to rely on the USPS to give me a free coupon. If I have to drive back up to your store because of your error, you should be more welcoming and apologetic. Heck, give me a free fry to compensate my gas. Sadly, this left a strong bitter taste on my mouth.
The fast food industry can be very tough on stores depending on location. But you also gain high rep for service quality. Chick-fil-A usually pushes itself as setting a high bar for quality in food and service. So far, my opinion is dropping into the negative areas though as I am continuing to get bad service quality at this location.“
Customers` Favorites
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“First time eating at a Dave's......was the 3rd customer of the day.
Got the Slider & Fries (Medium Heat).
Chicken was moist, tender, flavorful with a nice hint of heat. The kale slaw and pickles were a compliment to a righteous piece of chicken! The fries were crispy & delicious especially dipped in their Dave's Sauce. Think I will check out the next heat level on my next visit!
🔥 🍗😋
The cashier was extremely pleasant and friendly ☺️
Already looking forward to my next visit!“