McDonald's

Name: McDonald's
Address: 36390 Euclid Ave, Willoughby, Ohio, 44094, US
Telephone: (440) 942-7792
Price range: $
Rating: 2.1

$ • Fast Food, Burgers, Coffee Shops

Hours:
36390 Euclid Ave, Willoughby
(440) 942-7792

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About McDonald's

McDonald's, a popular fast-food restaurant, has received mixed reviews from its customers. Some have praised the "best steak breakfast sandwich" they've had in a while, while others have had a pleasant experience with the "new manager" who was "very polite and respectful." However, recent feedback highlights several issues. Customers have reported that the drive-thru takes an excessively long time, with waits of 5 to 10 minutes just to place an order, and food is often served ice cold, including hard cheeseburgers and cold fries.

Additionally, there seems to be a decline in customer service since the removal of cashiers. Although the staff is working hard, customers feel there is a lack of acknowledgment when they enter the restaurant or need assistance. Orders are called out without verification, and condiments and napkins are not easily accessible, requiring customers to wait in line for simple items. Despite these issues, friendly workers at the drive-thru are still noted, and there is wheelchair accessibility, as everything is on the first floor. Overall, while there are some positive experiences, many customers have found their visits disappointing.