Chicken Restaurants near Willowick

“Nice service, and I tried the new Mike's hot honey, and it was good. We ordered online, and the manager made sure to wait until we got there to finalize the order due to being out of a certain sauce. It was very much appreciated as we went before and the person just gave us plain. I try to call before now if I order online.“

“Chick-fil-A sandwiches have always been a great go to for that chicken sandwich itch. I also do love their salads as they are pretty hefty with the quantity you get in each bowl. The quality of the lettuce is also nice compared to other food chains. The waffle fries are good, but I have experienced at the Willoughby location that they will go very heavy on the salt sometimes where my family and myself just cannot eat them.

My real only complaint is the drive thru service. I would say that in my last 10 visits here, 3 of those times I was missing food. Now, it is my error for not double checking my bag, but in my defense I have been to other food establishments that I have not had issues with any of my orders exceeding at least 30+ trips. This location has dual lanes, and sometimes you can feel pressure of being in lane waiting for food when the car behind you has already been serviced. With the amount of staffing, I feel they need to have someone double check orders.

The staff though is polite and kind, which is nice. I feel the accuracy in which the orders are packed needs to be checked.

Update: I had an issue last night 3/7/25 where my order was missing a sandwich. I noticed this once I got home. I called the store with no answer. I was instructed to leave a voicemail which referenced that I would receive a call back. I never got a returned call. I went back to the store the next day and brought in my receipt showing the clerk how my order was incomplete. They remade the sandwich but referenced to me that they would only do this, this once as they only remake food same day or send me a coupon in mail. Here is my issue, if you aren't picking up the phone and are not returning my phone call as you stated you would, your establishment will not be getting $7 from me for free. I WILL receive my food. I do not want to rely on the USPS to give me a free coupon. If I have to drive back up to your store because of your error, you should be more welcoming and apologetic. Heck, give me a free fry to compensate my gas. Sadly, this left a strong bitter taste on my mouth.

The fast food industry can be very tough on stores depending on location. But you also gain high rep for service quality. Chick-fil-A usually pushes itself as setting a high bar for quality in food and service. So far, my opinion is dropping into the negative areas though as I am continuing to get bad service quality at this location.“

“They can say what they want about the lil extra wait time my chicken is always the same and that lemon pepper playa flavor and buffalo is cook to perfection not those lil wing dings nice size ones cook to perfection not all cooks can do that from a cook to another I know that’s a skill grease controller 🫡“

“Without a doubt one of the best fried chicken (and sides!) I’ve had anywhere in the country. The skin is always flakey and crisp, with the chicken inside hot, moist, and steamy. Do not miss this experience under any circumstance!“

“Visiting from Canada, this is our first stop and special request for my son's 13th birthday. Immediately as you walk in, you're greeted with a welcome by all of the staff and smiling faces. The ladies behind the counter were very helpful with all of my questions. The food came out quickly and was to die for! We were checked in on at our table by a few different staff members, all of which were very friendly. The restaurant was spotless, the staff were great - 10/10! Wish we had one here in Ontario!“

“This was fantastic chicken. Nicely enough we got there at about 6:30 on a Sunday and the gentleman at the front said they'd make us some fresh chicken for our 12 piece. Waited in the store while watching a football game. It's a nice spice it's not overly hot but the chicken itself was phenomenal. Extremely crispy and very moist. Some of the best we've ever had.“

“My daughter's favorite! The best chicken nuggets & strips!“