Customers` Favorites
“I went to this location just about an hour ago and ordered 5 subs (with some coupons). There was only one staff member working, a nice young lady with her hair tied into a bun. This girl deserves a good amount of recognition from management-- she took her time and made each of our subs very well-- while we were paying, we saw a lineup of about 4 people had accumulated. One large, pompous old man decided to make a scene, asking "what the hell was taking so long?" I hope this dunce knows that his vision obviously isn't top knotch; if he had opened his eyes, he would have noticied that one staff member was working and doing her best. She remained professional through the harassment-- please management, give her a pat on the back for doing the good job she did handling that large order all alone, despite the unnecessary verbal harassment from that oaf of a man.“
Customers` Favorites
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This location was a bit busy when I visited, so it felt somewhat rushed overall. There wasn’t really much interaction with the staff, it was more of a “get it made, get it out” kind of vibe. I didn’t hear a greeting or feel a welcoming atmosphere.
What stood out most was how much they’ve scaled back on toppings. One of the main reasons I choose Subway is for the fresh vegetables, but when I asked for things like lettuce, tomatoes, and onions, the portions felt really minimal. That was disappointing and made the sub feel less satisfying.
While things seemed kinda clean and service was alright , the overall experience felt a bit impersonal, and the value just wasn’t what it used to be. I may have to start looking at other options if this is there new way.
Tips if you’re going:
• If you notice they’re light handed with toppings, politely ask for more as it can be very skimpy.
• Keep an eye on what’s going on your sub and don’t be afraid to speak up.
• Prices have gone up, so it’s fair to expect a full, satisfying sandwich. If you feel shorted, you can ask to have it fixed right then.
this one didn’t hit home for me. Sadly 😌
Service“
Customers` Favorites
“Best mixed sub I’ve had in I don’t know how long. Really fresh ingredients and you can’t beat the price or the welcoming and friendly service. Best sub in Hamilton, the only thing that disappoints me is how long it took me to try them.“
Customers` Favorites
“That sauce!
There is some type of sauce that is used on the classic banh mi that takes it to a next level.
Loved that there was not an excessive amount of butter as I have experienced elsewhere.
Bread could be a touch fresher or maybe it was just the bum end of the bun.
My wife said that it could be the best banh mi she's ever had.
Friendly owner taking the orders and an old poa-poa making the sandwiches (love it).
Can't complain about the price; $5.50 for a regular classic and $6.50 for extra meat.
Ranks high up on my list of best banh mi after only one visit. Will be back for more.“
Customers` Favorites
“Great Sandwichs 🥪 and Friendly Owners.🇵🇹👍🏻“
Customers` Favorites
“Can I just say, the commitment to customer service at this location is incredible. With everything that the restaurant industry has been through this year, I went in there today with my daughter for a drink and some cookies. They were so friendly and said they wanted to give my daughter her treat for free. I have been fortunate enough to have not lost my job or taken a pay cut this year. I insisted on paying because I appreciate local business. Good on you for showing your true character and commitment to your customers. And thank you for taking my order ...it is far from the last.“
Customers` Favorites
“Was my first time trying Banh mi, had it with lemongrass and spices. Highly recommend it :) Delicious lunch“
Customers` Favorites
“Always a pleasure to go to the Pita pit. Their staff is always polite, and respectful. Always with a beautiful smile. I had my birthday, and they put all the tables together, gave us balloons, made us pitas, and offered to do anything that we needed. Excellent customer service! I would definately reccommend them, for personal and catering events.“
Customers` Favorites
“Great roast beef!! Amazing fries!!“
Customers` Favorites
“Absolutely love this Pita Pit location in Waterdown! The store is always clean, the ingredients are fresh, and the service is outstanding. The staff go above and beyond to make sure you get exactly what you want. Special shoutout to Dwarkesh & Rahul for their friendly attitude ,you can tell they care about the customer experience.
Whether you’re grabbing a quick lunch or something healthy on the go, this is hands-down one of the best spots in town. Highly recommend!“
Customers` Favorites
“Every time I come here I think about there subs for weeks because they are THAT good. I ushally get the meatball sub and the meatballs are a generous size, very moist and delicious! The sauce is very tasty and the cheese melts perfectly and tastes so delicious and unforgettable. The owners are very kind and friendly. The whole atmosphere feels clean and is overall a VERY positive experience.“
Customers` Favorites
“We had a great experience at this Subway location! Our food looked amazing and Harman provided great service! I have celiac disease and she made sure to wash her hands and use a fresh pair of gloves when preparing my gluten free sandwich. Will definitely be coming back to this location!“
Customers` Favorites
“If I could give them more than 5 star I would. It is unlike the other Mikes! This establishment has a super clean inviting space to eat in. The service was not only better than the other locations but absolutely hands down best service I’ve ever received at a sub shop or any fast food establishment. I thought the first few times I was just getting them on a good day but now I see this is their norm here and the reason I will continue to travel to this location. Sub made perfectly! Not rushed, actually care how the customer likes their sandwich by asking one strip or two for mustard etc. fresh and delicious!“
Customers` Favorites
“I had a really nice experience at Mr. Sub, thanks to Sakshi’s great service! She welcomed me with a warm smile and was very friendly. Sakshi was patient as I chose my toppings and even gave helpful suggestions, which made it easy to decide.
She prepared my sub carefully, making sure everything was fresh and balanced perfectly. She even checked in to make sure I was happy with how it was being made. I really appreciated her attention to detail.
Even though it was a bit busy, Sakshi stayed calm and worked quickly, helping other customers while keeping everything clean and organized. Her positive attitude and hard work made my visit enjoyable.
Thanks to Sakshi, I left Mr. Sub very satisfied. She made the experience special, and I’ll definitely come back again! Mr. Sub is lucky to have her on the team. Thank you, Sakshi!“
Customers` Favorites
“Specifically drove to this location, because of the good reviews. And! It didn't disappoint! Good and fast service, even though there was quite a lineup.
This was the first Subway restaurant where I didn't have to ask to double on any vegetables - employee was generously adding all of my picks.
Store was clean, smelled like good old Subway.
Subs were nice and delicious, and even wrapped up well.“
“We had exceptional service from Mr. Sub in Waterdown. I reached out to Chris on short notice to prepare subs for a bus trip with clients and colleagues, and he went above and beyond to ensure our subs were freshly made and not soggy for the trip. Chris baked fresh buns the day before and stayed late in the evening to prepare the subs. He even came in very early the next day to slice the tomatoes and package separate containers for all the extra toppings and sauces. My clients and colleagues were very happy with lunch! It’s always great to support small businesses, and I truly appreciate Chris’s outstanding attention to detail.“
Customers` Favorites
“Felt like a Pita so drove into the mall. The manager came out of the kitchen and welcomed me. I ordered a vegetarian pita. I had my credit card in hand when the manager said I didn't have to pay. It didn't register so I said, what? He explained it was Pita Pits 30th anniversary and the first 30 people got a free Pita. What a nice surprise. Started the day off beautifully. Thank you Pita Pit. 🌯“
Customers` Favorites
“Placed a scheduled order for pick up. The subs were cold and soggy. Seems that they were probably made when the order was received rather than when it was scheduled for. However, the subs were made as instructed and they were not stingy with the toppings.“
Customers` Favorites
“i ordered a footlong cold cut combo at 4am on uber eats and it's the best subway sandwich i've had in the past 5 years. perfect amount of toppings (lettuce, tomatoes, spinach, green pepper) and amount of sauce (house sauce). was even late to be delivered and still amazing. whoever made this sandwich i owe you my life (i added the order details so i hope whoever made this sandwich knows it was you who totally made my night). would order again.“
“Salvi and Shivani are bubbly and friendly employees there. They made me a sub that was totally worth the price I paid. I’ve been to lots of other Subways-even worked as an employee at Subway a while ago-but hear me when I say this: they truly provide exceptional customer service and make the sandwich exactly the way you want it-nothing less, nothing more :)“
Customers` Favorites
“This 5 star review is for Vivick and him only.
Unfortunately on a holiday Monday, he has been left by himself with an endless rush of people.
Absolutely amazing customer service and amazing food given the circumstances.
Manager, please treat staff better than this.
Unacceptable.“
Customers` Favorites
“We had a great experience here!
Our subs were delicious and served with care. The food all looked fresh and the restaurant was very tidy and clean.
I love to see the franchise owner working the line too.
Great work.
Vegetarian options: Veggie patty is one of the best fast food vegetarian options available.
Well worth a try.“
Customers` Favorites
“I recently visited Subway, and as always, I was impressed with the fresh ingredients and customizable options. The staff was friendly and quick, making sure to ask exactly how I wanted my sandwich prepared.
The bread was soft and freshly baked. I went with the Veggie Patty and felt like the freshest patty I had so far. I’ll definitely be back for more!“
Customers` Favorites
“Excellent lunch!
Classic Italian and Angus steak and cheese were amazing.
Really enjoyed the clean environment and friendly who we believe to be the owner.
My major factor into this 5 star review is how satisfied and happy I feel after my lunch .
Well done my Quiznos upper James.
Can't wait to be back very soon!“
Customers` Favorites
“October 4th I went to this location for dinner in the evening. The young lady that worked there was super friendly. As she was making my sub we had a nice conversation. I'm definitely going back and hopefully she will be there. I highly recommend going here!“
Customers` Favorites
“Had a sub at this Mr Sub today and the sub was pretty good, however the lettuce looked old and wilting. Also, the 2 staff members working were somewhat confused with each other and didn't seem to be on the same page when I asked about something regarding the rewards program. This Mr Sub also has a drive through and a ice cream place as well, so it's an interesting location.“
Customers` Favorites
“Great service and attention to detail. I actually like that the location looks like the original design. Parking is tricky at this location coming from the West. Give yourself lots of time to turn left int the lot and you will need to adjust a few times to align with the slanted spots.“
“IT WAS VERY GREAT LIKE IT AIWAYS IS AND I GIVE MR Subs a one hundred percent and to Mike at night saver for being nice like he always is“
Customers` Favorites
“Amazing food! It was perfect, all ingredients were fresh. And for the service it was amazing the Friday team went above and beyond to serve me. I wanted a combo but I was 50 cents short they helped me out so I could afford it! Thank you so very much!“
Customers` Favorites
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“yeah sure I'd reccomend to give it a try. this location was great when it first opened as they all are. I ordered from here last night and it was garbage and went IN to the garbage. All the veggies including pickle were old. onions had zero taste. tomatoes with thin n mushy falling apart I gagged and threw it out. wont be having it from this location or the grimsby one either. so disappointing“