“Had subway in Hanover on Saturday March 30th around 3pm. There was only one man working but I didn’t catch his name. He was FANTASTIC. It was busy and he was able to keep everything moving smooth. Our food was soooo good and we all agreed that he was a fantastic employee.“
“I love this A&W for breakfast sandwiches. They are actually like an egg sandwich I would make at home - a real egg fried on a griddle (in a ring, ok, but some egg slips out under the ring making it more like homemade), good bacon done to a light crisp (not soggy and cold like other joints), and real sliced cheese (not processed cheese slices).. And all hot on an English muffin (my wife prefers the sesame bun, nice to have a choice). And their hash browns tend to be hot and crispy. You have to wait a few seconds linger than other places but I think that's because they are making it fresh and it has not been warming for 15 minutes. Also the drive through is never busy for 5 stars for service.“
“tonight me and my brothers went to harvey’s and Paul was working, he was really nice, helpful and didn’t get upset whenever we would ask him questions like other would. He showed us the different sizes for things. Other workers had ear buds in listening to music but he didn’t.“
“I don’t know what happened, but we were overly impressed with our last order of chicken from here. The pieces were large, almost like they used to be in the past! It was also freshly made and tasted great. Service was quite friendly as well. Not what I was expecting.“
“Had to repeat what I ordered twice and it was wrong once I got a chance to open my cheese burg plan!!! I always get asked if I still wanted cheese... I would have ordered a hamburger if I didn't want cheese. Yes I want cheese please....!!! I ordered a coke and I got a choc milk shake??? I didn't go back to change it I already waited 26 mins to get my order placed. Then another 9 minute to pick up my order. I was asked to pull up the the pickup #3 and someone will bring my order 5 mins later.“
“I went with my Nan, Mother, and Sister the last time, but I have gone before plenty of times. The food is great and served in large sizes, but the people who work there are regularly not the friendliest people, they usually ignore you or try to hurry you when you are ordering.Parking: Location of parking is all around Brants. There are no parking lines, it's just a dirt + gravel lot.Kid-friendliness: Has lots of ice cream options that kids love.Wheelchair accessibility: You can go right up to the counter to order in a wheelchair, using a walker, using crutches, whatever you may use to help you get around, as long as you don't mind the gravel.“
“I don’t normally give reviews but it’s also been a very long time since someone’s customer service has impressed me as much as my experience today. My daughter and I were on a mission to attempt to get a Harry Potter cake for my sons birthday today and after being turned away from another local establishment because they needed 48 hours (totally understandable) we went to DQ expecting we would get the same answer and settle for some writing on a cake instead. I spoke with a man named Prabhu, who went above and beyond for us. He didn’t hesitate to check and see if they had availability to do this for me and while we waited, he gave my daughter an ice cream cone. Prabhu, you went above and beyond for us and because of you, my family will be making a point to visit your location more frequently! Thanks so much! My son will be very happy with his HP cake!!“
“Stopped in for a late lunch - staff were super friendly and very attentive. Ordered the Rustic Burger Combo and was priced competitively with other places selling burgers and fries, around $13 for the combo. The fries were so good - nice and hot, golden and crisp and perfectly seasoned with salt. The burger was cooked perfectly and the bun was nice and fresh. The burger was wrapped in this unique paper that prevented it from dripping while eating it on the go, a great idea. My only comment is that I was hoping for a "house made patty". The patty was definitely bland and lacking flavour, it didn't even seem like I was eating beef. I'll eat here again, overall I enjoyed it but please, set your business apart from other restaurants and make your own patties! A good burger is very hard to come by these days...“
“Food was typical subway eats... however service could be alot nicer. Not friendly, no smile, no have a nice day, I've always found when working in customer service to be friendly and to make a customer feel welcome not like I'm bothering you by eating at your business!“
“Normally, they are quite dependable as long as you don't need to make a change. However, after ordering online and realizing I missed the spot to change the pickup time, I called immediately to tell them I needed to make the change before they started it. They asked to put me on hold and left me there for ten minutes before I hung up and called back to find out they were putting the pizza in the oven while I waited and I won't be heading there for over two hours. When I indicated I won't be there until much later, they basically shrugged me off and then hung up on me. I had already paid but this is definitely not good customer service. Two different staffers on the phone, each one less than the other :(Follow-up: someone there realized the occurrence and made a fresh pizza prior to actual scheduled pick up. The pizza is still good there when we order and we continue to order from them.“