Tim Hortons in Hanover

“I had an issue at this location yesterday afternoon. I don’t like to file complaints but I did this time and I send a message to customer service. I received a response from the location manager in a very timely manner and she corrected the error immediately and assured training will take place to avoid the same happening again. Now that’s a great manager, resolved the problem and help employees understand how to avoid a reoccurrence. Mistakes happen, but the efficiency, kindness and fast response of the manager was outstanding.“

“An amazing experience, this isn’t my first time at this location but the ladies at the front were so welcoming and helped me with finding something new to try. Instead of my regular grab and goes, Even though I ended up not liking the drink in the end still loved the experience! Keep up the good work and thank you for such a great way to starting my day :) the only suggestion I could give is maybe adding a better scented spray in the washrooms as the smell isn’t very strong and it did smell like pee a few times I’ve come and use the washrooms.“