Tim Hortons

Name: Tim Hortons
Address: 681 John Counter Blvd, Kingston, Ontario, K7K 2P7, Canada
Telephone: (613) 542-6555
Price range: $
Rating: 2.8

$ • Coffee Shops, Bakery, Donuts

Hours:
681 John Counter Blvd, Kingston
(613) 542-6555

Menu Order Online

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut chain, has received mixed reviews from its customers. While the service has improved in recent months, with friendly and clean staff, there have been some issues with the quality of the coffee. Some customers have had to return their coffee multiple times due to it tasting like "hot cream water" or being too creamy, indicating potential issues with the preparation or reuse of coffee grounds. However, many customers now find the store much better than others, with staff who are friendly, helpful, and always ready to assist with orders. The store is fully prepared, so customers rarely have to wait for their items.

Service has definitely improved here since the winter months, and the store is praised for its friendly and clean environment. Customers have noted that staff are in great moods and eager to serve. One customer mentioned that the staff is miles above the staff at a different location, making the experience more pleasant. Many customers appreciate the kindness of staff members like Christine and Bridget, who ask about their day and genuinely seem to care about customers. The place is known for great food and lovely staff, especially Jaspal, who is dedicated to his job, and a friendly lady with small arms. Despite some earlier issues with coffee quality, many customers now find the coffee is made correctly after asking for specific amounts of cream and sugar. Some have expressed concern about coffee reuse, hoping the store avoids reusing coffee grounds to ensure better taste.

Overall, Tim Hortons provides a mixed experience, with some locations and employees delivering excellent service and others still working on consistency in coffee quality. The positive changes, friendly staff, and welcoming environment make it a better choice for many customers.