Firehouse Subs in London

“I'd love to be able to give a review higher than 5 for the service I received today. I ordered a large New York Steamer with an extra pickle and a couple of brownies. When asked if I was taking out or eating in, I replied that I was taking it home to split with my husband. When I got home and opened the bag, I saw two sub boxes. My first thought was that they made two subs. When I opened the boxes I saw that they had put half a sub in each one with it's pickle. That was a nice surprise and I called the store and told them how much I appreciated it - after the lunch rush was over, of course. Shannon and Miranda did an excellent job today, going above and beyond what was expected. The sub and brownies were excellent too.“

“Firehouse Subs is everything that Subway offers, but better. Subs here are healthier and tastier. And this food chain has an interesting story of being founded by actual firefighters. Two brothers, Chris and Robin Sorensen, opened up two small businesses but failed. They tried a third time with a restaurant in 1994. That became Firehouse Subs as we know it today.I ordered two subs. They were served to me at the same time, and both were on whole wheat bread. First, I ate the Engineer. This is a sandwich of smoked turkey breast, Swiss cheese, sautéed mushrooms, lettuce, tomato, onion, mayo, and deli mustard. With each sub, they offer you a free pickle. Second was the Italian sub. It had Genoa salami, pepperoni, honey ham, melted provolone, Italian dressing, and seasonings, served with lettuce, tomato, onion, mayo, and deli mustard. Every sub comes with a free dill pickle spear. My drink was a bottle of Barq’s root beer.In Ontario alone, there are 63 locations. Firehouse is the Subway killer.“

“Love subs here , taste so great. Well made and good environment. Only problem I have is ordering to pick up. I have ordered 2x now and when I pick up there are onions on my sub after I have asked to have them removed. The recept on top of bag says no onions and still has onions. Minor annoyance but still more attention to details would be good as I really dislike onions.“

“I don't often review places however on Feb 27th my wife and I decided to grab ourselves some lunch. When we got in it was very busy but the guy behind the counter who I presume was a manager ( or should be) greeted us right away and said don't let the line fool us, he'll be right with us. He was right, he and the young lady moved quickly and took our order. He treated us with humor and somehow upsold my wife on a soup, she doesn't eat soup much! I mentioned the line and we joked about time, he told me 7mins we would have our food. I said no way, just for jokes I timed it and when he brought our food out it was 6 mins! Food was displayed great and tasted even better! You don't find customer service like this anymore. We will 100000% be back, it was our first of I'm sure many times!“