Tim Hortons in Nepean

“I visited this coffee shop for the first time and was immediately impressed by the ambiance. It was clean, neat, and refreshing. The staff was very polite and friendly. Tim Hortons is a great coffee shop, but this one is beyond that. The atmosphere is nice, the place is great, and the coffee is excellent.“

“I had an amazing experience at Tim Hortons recently, all thanks to Khushi and her wonderful team! Khushi, who I believe is the supervisor, truly stood out with her kind-hearted nature and soft-spoken demeanor. She was incredibly understanding and patient, even during a busy rush.

Her calm attitude and the way she guided her team while still taking care of every customer with a smile was so impressive. You could tell the entire team looked up to her and worked in harmony. It’s not every day you meet someone so genuinely warm and respectful in a fast-paced environment.

Huge shoutout to Khushi and her team for making my visit pleasant — I’ll definitely be coming back! Tim Hortons is lucky to have someone like her!“

“Listen! I have been to my fair share of Tim Hortons around Canada and this tiny one is memorable! The staff is always so sweet and nice, they work so hard and efficiently! We have been coming there before our hiking trips for months and it is consistently great! Working in the fast food industry is far from easy and they are doing amazing!!“

“I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!“

“Visited this Tim Hortons recently and was impressed with the service. Rinku took my order and was very polite and professional, making sure everything was correct and served quickly. It’s always nice to see staff who care about customer service.“

“I look forward to getting that first sip of coffee on my way in to work in the morning. I always stop at this Tim's because the service is fast and my ice coffee is always made just how I like it!
Aparna always greets me with a smile and a good morning!“

“Go out of my way to come here for the amazing service. Amazing employees, and have never had an issue with my order being correct.

The manager has raised her voice at me for not asking for a sleeve at the speaker, but that’s the only bump:)“

“I never expected such a pleasant experience at a Tim Hortons. Garry, a new-hire server made me the best iced coffee I’ve ever had. He humbly confessed that he was in-training, but if he hadn’t said this, I would’ve assumed that he was a top model employee who’s worked at this Timmy’s for a while. Thank you Garry!!!“

“4 star because I requested a double toasted bagel, and for once, actually got a toasted bagel. However, there was enough butter on it to drown an elephant. There was so much that it leaked through the wrapper, the napkin, and the bag, leaving a greasey stain on my car seat.“

“Line up of 6 plus cars is moving quite well ???? in the drive through, it's my 1st time here there's a huge hiring signorder process was a bit painful having to repeat myself for 3 did items but that could just be a noise problem in or outside. :)Hash browns are crunchy and not hot easy to eat right away.BLT was yummyOriginal lemonade is sweetNew red eye iced cap is delicious ????I asked for 10 pack ONLY chocolate Tim bits and they gave me mixed. :( I even repeated myself. Not a big deal but disappointing for my toddlersTook about 10 minutes from arrive to driving away with food .Over all good service ????“

“Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.“

“I last visited a Tim Hortons location more than a decade ago before I left Canada and it's changed. There's better coffee options now compared to back then but the food is still pretty much the same. This location did have clean toilets which is always appreciated.“

“I m a constant consumer and i really wanna appreciate the staff specially in the evening they are really hard working and the guy named Manjot really thankfull to him always knew my order and as soon as he sees me my order is already punced Really nice environment.“

“Thursday at 930am: Seemed clean enough and walk in service was quick (there was short drive-up lineup). Service was friendly with a smile and offered a few milk pods for our black " dark roasts" ... a nice touch. First time, but will be back.

Parking: Tons, no worry.“