Tim Hortons in Nepean

“I had a great experience at Tim Hortons thanks to Andrew. He was incredibly kind and always had a warm smile on his face. Exceptional customer service made my visit truly enjoyable. Andrew has a cheerful, kind and lively energy that brightens up any space. Thank you Andrew for your kindness and professionalism!“

“I had an amazing experience at Tim Hortons recently, all thanks to Khushi and her wonderful team! Khushi, who I believe is the supervisor, truly stood out with her kind-hearted nature and soft-spoken demeanor. She was incredibly understanding and patient, even during a busy rush.

Her calm attitude and the way she guided her team while still taking care of every customer with a smile was so impressive. You could tell the entire team looked up to her and worked in harmony. It’s not every day you meet someone so genuinely warm and respectful in a fast-paced environment.

Huge shoutout to Khushi and her team for making my visit pleasant — I’ll definitely be coming back! Tim Hortons is lucky to have someone like her!“

“Listen! I have been to my fair share of Tim Hortons around Canada and this tiny one is memorable! The staff is always so sweet and nice, they work so hard and efficiently! We have been coming there before our hiking trips for months and it is consistently great! Working in the fast food industry is far from easy and they are doing amazing!!“

“I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!“

“I'm honestly surprised at how decent this Timmie's is - super rare to get quick, accurate service from any Tim Hortons these days. The drive thru moves quickly despite 15 cars ahead of me in the morning and they actually toast things properly. The woman on drive thru on Thursday morning was so pleasant and greeted us with "It's a beautiful morning at Tim Hortons" or something along those lines and it was such a nice way to be greeted.“

“Placed an online order during a busy rush and completely forgot to mention it at the drive-thru. The staff was clearly under pressure with a long queue, but they still managed to stay calm and help me out. I felt bad for adding to the confusion, but they handled it with patience and professionalism. Big thanks to the team, and I’ll definitely remember to give a heads-up next time!“

“4 star because I requested a double toasted bagel, and for once, actually got a toasted bagel. However, there was enough butter on it to drown an elephant. There was so much that it leaked through the wrapper, the napkin, and the bag, leaving a greasey stain on my car seat.“

“Line up of 6 plus cars is moving quite well ???? in the drive through, it's my 1st time here there's a huge hiring signorder process was a bit painful having to repeat myself for 3 did items but that could just be a noise problem in or outside. :)Hash browns are crunchy and not hot easy to eat right away.BLT was yummyOriginal lemonade is sweetNew red eye iced cap is delicious ????I asked for 10 pack ONLY chocolate Tim bits and they gave me mixed. :( I even repeated myself. Not a big deal but disappointing for my toddlersTook about 10 minutes from arrive to driving away with food .Over all good service ????“

“I last visited a Tim Hortons location more than a decade ago before I left Canada and it's changed. There's better coffee options now compared to back then but the food is still pretty much the same. This location did have clean toilets which is always appreciated.“

“I recently visited this location and had a fantastic experience. The staffs were incredibly friendly and efficient, making my visit quick and enjoyable. The coffee was freshly brewed, and my potato wedges was hot and delicious. The location was clean and cozy, perfect for grabbing a bite or enjoying a moment of relaxation. Highly recommend this Tim Hortons for great service and quality every time!“

“Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.“

“I m a constant consumer and i really wanna appreciate the staff specially in the evening they are really hard working and the guy named Manjot really thankfull to him always knew my order and as soon as he sees me my order is already punced Really nice environment.“

“The lady serving the food was very friendly and nice. It’s my first time having breakfast at Tim Hortons. I came too early to the train station, and I needed a place to kill some time. Great spot!

Parking: Tim Hortons and McDonalds share the same parking space.“

“Thursday at 930am: Seemed clean enough and walk in service was quick (there was short drive-up lineup). Service was friendly with a smile and offered a few milk pods for our black " dark roasts" ... a nice touch. First time, but will be back.

Parking: Tons, no worry.“