Tim Hortons
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About Tim Hortons
Tim Hortons Reviews
171 ratings
Already closed when I arrived at 4:15pm
This Chinese lady on other review is extremely rude. She took wrong order(I ordered one sausage, bacon sandwich) but gave me two sausage so I asked her if this is one bacon and one sausage then she started to talking to herself and raising her voice saying two sandwich two sandwich!! Didnt even solve the problem and express her anger. This place is not professional at all and scam. I dont get what I order is totally wrong and not even trying to get it fixed and make customer feel...read full review
I ordered a simple coffee with cream, and with nobody else in line the lady poured it and put the lid on right in front of me and refused to pass me the coffee instead putting it on the other side of the counter at the official pickup place where it was more crowded with waiting customers. Nobody in line, she could have easily passed me the coffee but refused and told me I have to walk around. Unnecessarily rude and belittling.
Tim Hortons is a small booth located near Loblaws in North York Centre. The staff, including Uravashi and Heidi, are known for their hard work, positive energy, and excellent customer service. They strive to provide the best experience possible, even remembering customers' preferences like providing a straw without being asked. However, the reviews also highlight the challenges faced by customer service workers, who can become disgruntled due to the demands and treatment from customers. The overall message is to be kind and understanding towards the staff, as they are not just there to serve, but are human beings with their own feelings and emotions.