Customers` Favorites
Customers` Favorites
“Tried it for the first time today, the lasagna was great nice sauce and the pizza was just as good keep up the good work“
Customers` Favorites
“we ordered 17 large pizzas for a work lunch and the staff on shift called to make sure it was the correct amount of pizzas, was super nice and asked if it’s okay if it would take a bit longer to make all of them as she was alone. that was no problem at all and they were ready to go at the time she said. all the pizzas were right and hats off to the one worker for handling all of it by herself!“
Customers` Favorites
“St. Louis Bar is unpretentious and consistently great. The wings here are phenomenal. Whether you go for medium or spicy, the sauce gets baked right into the wing instead of just drowning in a sloppy pool at the bottom. Great quality meat, amazing texture, and super flavorful. Highly recommend if you want real deal wings.“
Customers` Favorites
“Always dealt with the nicest people at this location and the pizza is always consistenly prepared well and on time
Layla (I believe was her name) told me about a new smores lava cake they had. I had the chance to try it and it was FANTASTIC! HIGHLY RECOMMEND ORDERING IT!“
Customers` Favorites
“Really appreciate the new staff at Pizza Hut! The service has noticeably improved, the staff are friendly and welcoming, and the food has been fresh and delicious. It’s great to see the positive changes under the new staff. Keep up the great work! Highly recommended.“
Customers` Favorites
“Hi, I want to report a very unacceptable experience with one of your delivery drivers today. When he arrived, he told me my tip “didn’t go through” and asked me to sign. As I was about to check the paper, he suddenly snatched it out of my hand and started throwing the items at me very rudely.
This behaviour is completely unprofessional and made me feel very uncomfortable at my own door. Tips are optional and should never lead to this kind of attitude or aggression.
Please address this issue seriously and work on improving the behaviour and training of your delivery drivers. This is not the level of service I expect from Pizza Pizza.
Thank you.“
Customers` Favorites
“I’ve eaten at this Wild Wing many times in person, but today I decided to order delivery for the first time. Yeah… that was a mistake. 😂
My food was ready quickly, but then I saw “Uber Eats” and immediately thought, Oh boy… here we go. I generally avoid Uber because I’m not a fan of their delivery service, and unfortunately, my instincts were right. I don't even have an Uber account.
The driver picked up my food and, instead of coming the 4 km straight to my house, apparently decided to take my wings on a tour of Ottawa. She actually drove right past my house, so I texted her asking if she could stop since she was already there. No response.
Instead, I watched her stop at Gabriel’s, Popeyes, Charlie Chan, Pizza Pizza on St. Joseph and several other places. At this point I was hangry and already imagining the cold, soggy wings I was about to receive.
I called Wild Wing asking for a refund and was initially told to contact Uber. Uber told me to contact the restaurant, so I ended up going back and forth between the two. Eventually I spoke with the Wild Wing manager, who is also the owner. He told me this was a first for him and that he’d try to figure it out.
Then somehow it got even crazier.
Uber called me about 15 minutes later and told me the driver was going to be even later because she was stuck in traffic due to a fire. I was basically told my food might not arrive at all.
I called Wild Wing again, and the owner told me he was speaking with Uber and his office to figure out a solution. About 20 minutes later, I got another call from Wild Wing.
The owner offered to remake my entire order and personally deliver it himself.
That was a complete 180. Just 30 minutes earlier I was furious, and now the owner was personally stepping in to make sure I got a fresh meal. Of course I accepted.
By this point, it had been about 90 minutes since I ordered and roughly 70 minutes since the driver picked up my food. The Uber driver eventually called me and apologized, asking me not to file a complaint because she was new and had already had two customers get her written up in the last hour. I felt bad for her and told her not to worry about it.
About 15 minutes later, she finally arrived, and at almost the exact same time, the Wild Wing owner arrived with my freshly remade order.
I thanked him and offered him a large tip to at least cover his gas, but he refused.
At that point, my opinion completely changed.
The Uber delivery was an absolute circus. 😂 But Wild Wing went from being in my bad books to earning my absolute respect. They could have easily said, “That’s Uber’s problem,” and left it at that. Instead, the owner took responsibility, remade my entire order and personally delivered it.
As a business owner myself, I know how much that means. I try to go above and beyond for my own customers, so seeing another business owner do the same genuinely impressed me.
What started with me sitting at home hangry, my kids yelling at me because they were starving, watching my dinner take an epic sightseeing tour of Ottawa, ended with Wild Wing earning a lifetime customer.
I’ll definitely be back, although next time, I’m probably just picking up the wings myself. 😂
Huge respect to the owner for turning a ridiculous situation into genuinely outstanding customer service.“
Customers` Favorites
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“I had ordered this pizza for the first time the other night and I was very impressed, we ordered the 1 large pizza on thick crust which was golden brown, great flavour in the sauce and 1lb wings, the size of the chicken wings and flavour made for a great first experience, will definitely be going back again“