“It was a little expensive for a DIY Dinner. But it was overall a good experience. And the "prepared foods" on the "buffet" were good. It was fun for a novel experience, made better by the people I was there with.I found the staff to be... Well, let's not gild the lily here... They're not super friendly or outgoing.Were I an owner, or manager, I'd probably be a little "peeved". Some of the minor issues I had with the staff.I had to ask staff for water a few times, which is a rarity for me anywhere else. In most places, once your drink is empty, someone will usually come ask if you want a refill, this did not happen, and it was not busy the night we were there, there was only one other active table on the hibachi side.No one on the staff explained how it worked, or gave us any inkling about where to start, we had a paper with a list of meats shoved in front of us, with a pencil, and kinda had to "figure it out ourselves". To the point I was unsure if any of the staff even HAD vocal cords. No explanation of the sauce selections, veggie selections, or even the prepared food buffet. I had to rely on the other diners at our table who had actually been there before.Staff, sullenly congregated at the bar in a clump of 3 or 4, and stared at the 2 active tables. It was kinda creepy. There was much murmuring among them, but no one seemed to outwardly be discussing the customers, but... Bad optics. Again, as someone who has worked in food service, I'd be pissed as an owner or manager.The 15% tip was "included" in the final bill. Which probably cost the staff about 5-10% MORE, because I was NOT happy that they already decided I was giving 15%. Usually I start my tip amount at 25%, and reduce the amount for things that are absolutely under the control of the workers. And, to be honest, I probably wouldn't have penalized them at all as it was my first time in, and I didn't know if this was "normal" for the staff of this restaurant.All in all... It was a good dinner. Love the atmosphere, and wasn't even unhappy with the service, just taken aback how "hands off" the staff were.100% WOULD recommend. Just don't expect "high end" customer service.“
“It was a little expensive for a DIY Dinner. But it was overall a good experience. And the "prepared foods" on the "buffet" were good. It was fun for a novel experience, made better by the people I was there with.I found the staff to be... Well, let's not gild the lily here... They're not super friendly or outgoing.Were I an owner, or manager, I'd probably be a little "peeved". Some of the minor issues I had with the staff.I had to ask staff for water a few times, which is a rarity for me anywhere else. In most places, once your drink is empty, someone will usually come ask if you want a refill, this did not happen, and it was not busy the night we were there, there was only one other active table on the hibachi side.No one on the staff explained how it worked, or gave us any inkling about where to start, we had a paper with a list of meats shoved in front of us, with a pencil, and kinda had to "figure it out ourselves". To the point I was unsure if any of the staff even HAD vocal cords. No explanation of the sauce selections, veggie selections, or even the prepared food buffet. I had to rely on the other diners at our table who had actually been there before.Staff, sullenly congregated at the bar in a clump of 3 or 4, and stared at the 2 active tables. It was kinda creepy. There was much murmuring among them, but no one seemed to outwardly be discussing the customers, but... Bad optics. Again, as someone who has worked in food service, I'd be pissed as an owner or manager.The 15% tip was "included" in the final bill. Which probably cost the staff about 5-10% MORE, because I was NOT happy that they already decided I was giving 15%. Usually I start my tip amount at 25%, and reduce the amount for things that are absolutely under the control of the workers. And, to be honest, I probably wouldn't have penalized them at all as it was my first time in, and I didn't know if this was "normal" for the staff of this restaurant.All in all... It was a good dinner. Love the atmosphere, and wasn't even unhappy with the service, just taken aback how "hands off" the staff were.100% WOULD recommend. Just don't expect "high end" customer service.“