Customers` Favorites
Customers` Favorites
“My family and I are locals and frequent your restaurant often. We truly enjoy your establishment and want to start by saying we recognize how difficult it is to find and retain good employees these days. We’ve seen many staff members come and go over the years, and we genuinely appreciate the efforts of your current manager (I’m not sure of her name) — she seems to be doing a great job trying to turn things around since COVID. We also remember Becca fondly, as she was wonderful, and there are currently a few employees who consistently provide excellent service.
That said, I wanted to share some ongoing concerns regarding one particular server, Jacob D. This feedback isn’t meant to be unkind, but rather to highlight areas where additional training or support may be needed.
Over multiple visits, we’ve experienced repeated issues such as:
• Orders being incorrect (regular fries served instead of Cajun, Cajun tots replaced with fries, tomato on a burger when requested without).
• Condiments being incorrect (ketchup requested, ranch delivered).
• A split burger order being confused with a single burger order.
• Very long wait times before being greeted or offered water (around 25 minutes during a slow evening).
• Empty water glasses not being refilled, even when clearly visible.
• Appetizers and food taking extended periods despite the restaurant being nearly empty.
• A general lack of awareness of guest needs, such as checking in, offering refills, or asking if we’re ready to order.
We understand that some issues can originate in the kitchen, and we also notice a difference in consistency between weekday and weekend service. However, many of these concerns seem to stem from attentiveness and situational awareness rather than attitude — Jacob is not rude, but appears to struggle with basic customer service flow.
We genuinely like your restaurant and want to continue coming back. Our hope in sharing this is that it may help improve consistency and overall guest experience. With some additional training, or perhaps placing him in a support role better suited to his strengths, we believe service could greatly improve.
Thank you for taking the time to read this, and for continuing to serve our community.“
Customers` Favorites
“Looking for a dog friendly restraunt W/ a casual dinning atmosphere we dicided to give Ruby's a go. Open laid back place. not a big beer or drink menu in genral but we all ordered a Burger and we were all very pleased. I had the jalapen'o burger and i believe it had to be one of the best Burgers iv'e ever eaten. Do yourself a favor and check it out!!“
Customers` Favorites
“The clam chowder was the best I have had on the north coast! It is Gluten-free, a bit sweet, a bit smoky and a bit spicy. The clams were perfectly cooked, the potatoes were perfect sized and didn't burn my mouth. There was even bits of bacon. I have been trying different towns all summer long and try their clam chowder for sure! The fries were very mediocre though satisfying.They make the food for the bar next door and the staff was very friendly. Glad to support a long-standing establishment that deserves their spot on the strip!“
Customers` Favorites
“Good brews, good grub, and good vibes. Nice joint to stop for libations.“
Customers` Favorites
“The food is great and full of flavor. If you are looking for good fish and chips and a great price this is where to go! The clam chowder was terrific as well! Can’t wait to go back!“
“Come here every year with my friends in October when we stay close by. This has got to be the best bar we’ve ever found. The atmosphere has a local feel, however the locals make you feel like you belong.
The bar has a dingy feel and at the same time is very clean. Great price on drinks, very friendly staff, if you don’t stop here you’re missing out on one of the best bars at the coast.“
Customers` Favorites
“Excellent and delicious sea food!!!“
Customers` Favorites
“Shout out to McDonald's in seaside, thanks for the lunch you provided for all healthcare workers!! we all appreciate it!“
Customers` Favorites
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“This is the last good Dairy Queen in Clatsop County. Don't go to Warrenton or Astoria; they'll make ya sick. Gearhart DQ has always been solid, and they actually cook their food. Without the Gearhart location, you'd have to go all the way to Manning DQ (also just as good as Gearhart). PLEASE STICK AROUND IN GEARHART. 🤣“