“This place is fantastic. Bought donuts the one weekend and they were dry like they were day olds. The cake we ordered for Easter was definitely a bit over baked. The edges were actually crunchy. Frosting was good. And they say they are going to call you back about an issue and don’t. Plus some of the staff could use some people skills. If this is the kind of place you want to deal with? All I can say it’s not like it use to be. Staff? Please don’t try to dance your way out of this. Best thing to do is fix your problems. You should actually be ashamed to sell a cake like that and smile as you present it to the customer.“
“Exceptional service and delicious cakes! Dorcaris is absolutely wonderful and is a master in her craft. As a fellow baker, I know a good cake when I see one. The cake I ordered turned out exactly how I envisioned it and tasted amazing! Highly recommended, 10/10!“
“Everything from the customer service, to the final results, to the taste is Amazing! I ordered from Cakes Terminal 2x last year and my expectations were met each time. You can tell love and passion is put behind the whole process to get the results you want. Will continue to order from Cakes Terminal each year.“
“My husband just left there with a very bad experience, I have been visiting this place for more than a year because I love it and I love it, but the customer service in the last few days, especially today, was horrible, apparently the girl has not Had a good day but the client is not to blame. She treated him very badly and made him feel like he was bothering her. In fact, the store was empty, so you could take your time serving this customer and nothing would happen. I have been working in customer service for more than 8 years and I know that we are always in good spirits but we had a very bad experience today from a place that I love!“
“Best Cupcakes in the Valley! Owner and staff are professional and accommodating. The variety of cupcakes is impressive and will satisfy any craving you may have. They can handle any size event from weddings to family gatherings. Give them a try you won't be disappointed!“
“I'm giving a good review, but this is also a bad review. This morning me and a friend went to get a couple donuts for a coffee and road trip. Now the donuts bread everything they bake there is wonderfully delicious. The place could actually use a nice makeover and the service is generally really good although today there was a where am I going to rather large woman, grazing behind the counter and she was in beast mode. She was very rude. I don't know if she's having a problem right now, but boy is she letting every customer in front of me have it And the buddy who I was with said that I have a napkin and pretty much before he even finish she said NO! I looked at him and kind of chuckled, but he didn't think it was very funny.“
“We learned how to decorate cupcakes with really good quality icing. Huma was an excellent instructor. She was very patient and kind. We would definitely support her business in other ways. Her decorating techniques were awesome and she even shared her recipe for the icing with us.“