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Customers` Favorites
Customers` Favorites
“Drinks were good and food was great!!“
Customers` Favorites
“Shout out to Tanglewood for fixing an Uber driver’s mix up. Someone from Tanglewood personally delivered the right order to us. The ribs, brisket sandwich and chips are 👌🏻“
Customers` Favorites
“Deliscious berger, would try again. JUST NOT ON TACO TUESDAYYYYYY #TACO#TUESDAYY“
Customers` Favorites
“glad you reopened...missed those pretzels“
Customers` Favorites
“Pretzels are always fresh and hot, the party trays are always a hit.“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“Best Pretzels! Always hot and made fresh 🥨“
Customers` Favorites
“Fresh hot cheese burger. Got better when I got to the middle of it. Made it a combo with fries and a drink. I received plenty of fries with the small size. Bill was $19.91. I planned on spending closer to $17 but was pleased with what I received. Customer service was great. The crew seemed like a family. A well organized crew. They didn't skip a beat.“
Customers` Favorites
“The burgers and fries. The salted strawberry lemonade was good.“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
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Customers` Favorites
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“Cute shop. The Korean corn dogs were good. Not sure if they were quite worth the price but not terrible. The 1/2 & 1/2 was more like 3/4 cheese with a 1/4 or less hotdog.
Didn't try anything else, but plan to go back and get donuts.“