Customers` Favorites
Customers` Favorites
“Drinks were good and food was great!!“
Customers` Favorites
“You have to have the Alabama Bird! It’s packed with flavor! Won’t disappoint!“
Customers` Favorites
“Deliscious berger, would try again. JUST NOT ON TACO TUESDAYYYYYY #TACO#TUESDAYY“
Customers` Favorites
“Excellent portions! And old fashioned ice cream sundaes and floats!“
Customers` Favorites
“Pretzels are always fresh and hot, the party trays are always a hit.“
Customers` Favorites
“When I am in Delaware for gas, I stop here for pretzels. The staff is friendly and accommodating. The pretzels are always fresh and warm.“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“Very extensive water ice and ice cream menu, offering a variety of flavors for everything. They also offer foods such as corn dogs, churros, funnel cakes, and more. Very good place to go in the Summertime“
Customers` Favorites
“Fresh hot cheese burger. Got better when I got to the middle of it. Made it a combo with fries and a drink. I received plenty of fries with the small size. Bill was $19.91. I planned on spending closer to $17 but was pleased with what I received. Customer service was great. The crew seemed like a family. A well organized crew. They didn't skip a beat.“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
Customers` Favorites
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“The food comes out quickly and the donuts always taste amazing!! The boba is really enjoyable, and the owner(I’m assuming) is friendly every time I come in. My only small complaint is that the tables and floors can tend to be sticky, but Im sure that could be due to a lack of staff?“