Panera Bread

Name: Panera Bread
Address: 3500 Civic Center Blvd, Philadelphia, Pennsylvania, 19104, US
Telephone: (215) 240-1644
Price range: $
Rating: 2.7

$ • Cafe

Hours:
3500 Civic Center Blvd, Philadelphia
(215) 240-1644

About Panera Bread

Panera Bread receives mixed reviews highlighting both significant service issues and strong customer care from management. The food is generally considered good, with specific meals like the strawberry caprese salad and treats and drinks noted. However, there are consistent problems with order accuracy and timing. One customer experienced a long wait for a ready order and then found an unlisted allergen, onions, on their salad, which also arrived missing its chicken. Another customer found the rapid order pickup process awkward and unprofessional when challenged about collecting a co-worker's order.

Despite these problems, multiple reviews praise managers for excellent customer service in resolving issues. One manager handled a warmer issue very well, leading to a customer's return. Another manager was very nice and apologetic, providing missing chicken after a mishap. A new location was said to exceed expectations, with oversight ensuring the best customer experience. Staff members like Neysa are highlighted as super nice and providing great customer service. The overall impression is a place with good food and potential, but inconsistent execution that dedicated staff work to correct.