Philly Pretzel Factory
Bakery
Hours:
301-23 Spring Garden St, Philadelphia
(267) 804-7804
About Philly Pretzel Factory
Customers' Favorites
Philly Pretzel Factory Reviews
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Uhhh-maaaazing pretzels! If you haven’t tried these pretzels, you will never know what you have been missing in your life!
10/10 ordered a small tray in store, it was a lot bigger then I thought it was going to be. 10 minutes the kid bought it out to me in my car fresh and hot right out of the oven. Store is clean staff is great. Silverton NJ
Typically I have always experienced a feeling of appreciation when I visit the Philly Pretzel Factory in Bear, DE or Middletown, DE BUT, today my visit to the Middletown, DE location left me feeling unappreciated and in fact like I was being a pest. I stopped into the store in order to redeem my ‘celebrate the Eagles win’ coupon. I purchased the 5 pretzels and received 5 free. The pretzels were cold and hard. I complained to both the cashier and the gentleman making the pretzels...read full review
Hours
| Monday | 7AM - 6PM |
| Tuesday | 7AM - 6PM |
| Wednesday | 7AM - 6PM |
| Thursday | 7AM - 6PM |
| Friday | 7AM - 6PM |
| Saturday | 9AM - 4PM |
| Sunday | 9AM - 4PM |
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The Philly Pretzel Factory in Silverton, NJ, is highly praised for its fresh and delicious pretzels, especially their pretzel dogs, which are described as crispy, salty, and perfectly made. Customers often mention that the pretzels are always fresh out of the oven, with some noting that a small tray is surprisingly large and served hot within minutes. The store is clean, and the staff are friendly and efficient, providing great customer service. In particular, the staff members are appreciated for their quick and effortless assistance, even during urgent situations like party needs.
However, not all visits are perfect. At the Middletown, DE location, one customer experienced cold and hard pretzels despite assurances they were freshly made, leading to disappointment and a feeling of being unappreciated. This contrasts with the generally positive experiences at other locations, such as Bear, DE, where customers feel appreciated and satisfied.
Overall, this location stands out as the best for quality and service within the franchise, with some customers considering it the flagship of the chain. The store consistently offers dense, crunchy pretzels and excellent wrap jobs on hot dogs, making it a favorite despite occasional issues with other locations. The staff’s helpfulness and the fresh, tasty pretzels keep customers coming back.