Dunkin' Donuts in Scranton

“Good food and coffee, theyre fast & no problems w/ staff...but I hate this location. It's a really bad spot, crammed between other business, on a busy highway where it's impossible to get in and out, and even less possible to do safely. Clusterf*** City, people...“

“Dublin Donuts is crazy efficient. I couldn’t even tell where my drink came from—it just appeared like magic. Lightning-fast service without sacrificing quality. The staff were friendly and kept everything running smoothly.

What really stood out: the bathrooms. Super clean, modern, and I felt completely comfortable and safe using them, which you don’t always get at a coffee shop.

They also accept Apple Pay, which made checkout seamless. No fumbling for cards or cash—just tapped and done.

Can’t recommend this place enough if you want great coffee and an experience that’s fast, clean, and easy.“

“Kudos to Robert for going over and beyond to help me today with a situation that didn’t even happen in his location, but when I called him, he took such a genuine care and concern for what I had went through that I had no other choice, but to give him a compliment if I could do something even bigger than this, I would love to But I also have a son who is in the customer service food industry, and I would love nothing more than for him to treat a customer the way Robert treated me tonight. What’s going on at the Mulberry location is disgusting and criminal and when I couldn’t get anywhere dealing with their management, who I guess was Courtney at least she said that was her name. She was as unprofessional as it gets when I asked for the number for her manager and the name. She told me that I couldn’t have that information , and when I contacted Robert, he had no hesitation with making sure that I got the numbers I needed in order to contact the upper management to let them know about the criminal disgusting acts that are being done at that location“

“This is definitely the best Duncan location anywhere in Lackawanna in Susquehanna county. Every time I visit the drinks are made perfect. The food is cooked great. The people are respectful and they move you through the line very quickly as quickly as possible. Anyway, I go to dunkin' donuts all the time every day and never get the type of service anywhere else I get at this location. I highly recommend that you go out of your way to go here if you have to. It won't be a mistake.“

“We were traveling for work and were staying in the Scranton Area for a week and decided to stop at the local Dunkin!! We were so impressed by the outstanding customer service and atmosphere from Shantelle the store manager!! She was fantastic and a wonderful employee from start to finish!!!!!! Thank you Shanny!!!!!!“

“Once again, it's all about the price. I'm retired and I gotta save money. So yeah, I wish they came up with that better specials. I mean, I don't have the app.Everybody wants the app.But a lot of older people don't want to deal with the apps“

“Love this place but would you guy please for the love of god stop training your employees to put the whip, caramel, and cinnamon sugar on the lid?! It’s a hot Carmel craze latte. I pay extra for the Caramel whip and cinnamon so I can taste it when I’m sipping the latte. If the sugar and caramel is on top of the whip in the lid and you put the lid onto the coffee then it’s going into the coffee and not right on top like it should be. It’s the dumbest thing your employees have been doing at literally every location. Drives me nuts. And whenever I say “hey could you put the whip on the coffee instead of the lid?” I always get dirty looks. Lame. Spending 5$ on a small hot latte should be able to get it the way it’s supposed to come. Thanks.“

“This is one of my favorite locations. I am a direct care worker and its nice to stop here for my decaf iced coffee. I go up in that area to take care of my gram. My favorite worker is Kayla. She is always nice, friendly, gets my drink right all of the time, courteous, caring, and the list goes on. Thank you for hiring her!“