Pretzels near Wayne, PA

“At first, I was skeptical of trying a plain pretzel given the options. Yet I wanted to see what the hype was about. Boy was I pleasantly surprised. Every bite was a bite melting in my mouth. I could hear the angels singing. It was like a single ray of sun shining down on me in that moment. And I loved every bite there after. I couldn’t recommend enough and I cannot wait to try all of the flavors.“

“Thank you Bernie's for the delicious food and treats. A classic!“

“Pretzels are always fresh and hot, the party trays are always a hit.“

“Awesome pretzels I get trays for every family party we have and thats at least one a month!“

“I ordered a cinnabon and Pretzel from Uber eats this evening around 4/5pm. I heated them up for 30 seconds in the microwave since the Uber driver had a few stops along the way and took 1 hour for delivery. They were so fresh and delicious. The cinnabon was huge and smothered in pecans and sauce. It was also packed with care. Thank you to whoever is working there today. You're awesome!“

“Great warm soft pretzels. A Philly icon.“

“Delicious! Need to work on process for making our pretzels prettier but the flavor was GREAT! Easy to make - everything is in the kit. I have always loved Philadelphia Soft Pretzels now we can make them at home - hot and fresh right out of the oven!! Paul“

“I love getting fresh warm pretzels from here they are the best“

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“

“I wish there were more Pretzel Factory stores around town and that if more are opened they’d be run by this group! Service is always friendly. I was having a bad day after a poor experience from another establishment but I must say the staff here lifted my spirits just by being who they are. Thank you!!“

“Delicious! Best water ice ever- flavors to die for.“