Customers` Favorites
Customers` Favorites
“To be honest, I was having a pretty bad day. Spent the day running errands and driving my son to appointments while recovering from a weekend flu. I was exhausted and miserable. Since contractors were rebuilding my kitchen (another story), my wife thought it might be nice to go to dinner. Sure, why not?
We chose Chili's. My wife and son loved their meals. I had an unfortunate occurrence - my food wasn't prepared properly, and I was put off my appetite. Honestly, I know things happen, but I had seen this particular error only in 1940s Looney Tunes cartoons.
When I pointed it out, my server was very apologetic and swept the offending dish away. In about 30 seconds the manager on duty came over to apologize. He took ownership of the situation and offered to personally cook me a new meal as he previously worked as a cook. I thanked him but assured him it was OK.
I know that what I described is SOP for any eatery, but after the day I had, I really appreciated the gesture. He was sincere. That saved the dining experience. My only regret is I didn't ask his name, so I could properly praise him in this post.
So, thank you, Anonymous Chili's MOD.“
Customers` Favorites
“Staff are always friendly and accommodating when asking for a change to the order. If you take your food to go and realize it was made wrong, as long as you bring back both the food and the receipt, they're happy to remake the food. I've definitely revisited this place several times in the past week alone.
Dietary restrictions: If the staff is made aware of any allergies, they make sure that no contact with the allergen is made.
Parking: Located in a plaza with plenty of parking, but the area in front of the store does fill quite fast
Kid-friendliness: They have high chairs and booths that move, as well as tables with chairs that pull out for easier access when seating.
Wheelchair accessibility: There's no stairs to get in and the food selection in the front is low enough that it can be seen from a wheelchair. They also have handheld menus at the front for if you can't read the screens.“
Customers` Favorites
“Love your spot but I am begging you, I have ordered via Uber eats on a dozen occasions and you guys never mark the burritos so I end up with a bag of 4 burritos and all of them look the same and we have no way to tell who’s food is who’s, it would be very easy for you guys to use your bags which already have markings for the contents, please use them! It’s easy for you and without it you make it very difficult on the recipients end. Thank you!“
Customers` Favorites
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“Came here this evening and Eliza was our server, she is the best!! Provided outstanding service, checked on us multiple times and thoroughly and i love her energy! The food was amazing as always. I just moved to the area and first time going to chillis since, this is definitely my new go to location!!“