TownePlace Suites Charleston Airport/Convention Center
Pet Friendly
Hours:
5001 Fashion Ave, North Charleston
(843) 990-7777
About TownePlace Suites Charleston Airport/Convention Center
Recent Reviews
128 ratings
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Ratings
Hours
| Monday | 11:00 AM - 9:00 PM |
| Tuesday | 11:00 AM - 9:00 PM |
| Wednesday | 11:00 AM - 9:00 PM |
| Thursday | 11:00 AM - 9:00 PM |
| Friday | 11:00 AM - 9:00 PM |
| Saturday | 11:00 AM - 9:00 PM |
| Sunday | Closed |
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TownePlace Suites Charleston Airport/Convention Center is a hotel that offers clean rooms and a friendly staff. Check-in is reported to be smooth and the service staff is described as "lovely people" who genuinely care about the guests' needs. The breakfast spread is mentioned to be plentiful and even compared to a Waffle House. One instance of excellent customer service is highlighted where the hotel staff went above and beyond to retrieve a DoorDash order that was sent to the wrong location.
However, there is a report of disappointment regarding some expensive items that were left behind in the room and the follow-up service received. The response from the hotel was described as unprofessional and the staff member was perceived as uninterested and bothered. This led to feelings of being undervalued as loyal guests and Marriott Bonvoy members.
Overall, the hotel offers a clean and comfortable stay with a hospitable staff. However, the follow-up service regarding the lost items could be improved to ensure a better guest experience.