“This was my first time ordering online. I had a code for a free Hook and Ladder with any purchase. The options to "customize" were super basic online. They give you 3 options for amounts yet they have so many other subs to choose from but they won't let you swap out the cheese or sauce or veggies. It's that or nothing. Weird!! Anyways.. when i placed the order it was scheduled for a certain timeframe. I go to the restaurant to get it and they are so understaffed the lady behind the counter is rushing trying to fill as many online orders as fast as she can. I can tell she is very tense and very focused. I am able to ask her if she has filled my order, she snips at me a bit, but i tell her no i am not trying to rush you i just wanted to know if you had another sauce instead of the one I ordered. Once she realizes that she can slow down a bit you can immediately see the tension let off her shoulders. She made one heck of a great sandwich!!!“
“I give a 5 star for this location. Lindsay did an EXCELLENT job with understanding what I wanted and HOW I wanted it. She took her TIME with me and got personal, WHICH I LIKE. She also has humor! I always love someone who makes me laugh or makes jokes. I feel that is GOOD customer service. The store was clean. And Lindsay made my sub sandwich PERFECT. I ended up buying a foot long for my husband and I to share (Italian bread, rotisserie chicken heated up in the microwave, provolone cheese, lettuce, onion, tomatoes, and mayo.) Our food was fresh. Especially the cookies. Thank you, Lindsay!! You were amazing and made me feel so good! I would recommend coming here, if you haven't yet!! AND ASK FOR LINDSAY!! You won't be disappointed with her!! (Obviously don't be rude or mean... I KNOW HOW IT IS WHEN THERE IS A LINE OR YOU'RE “HANGRY!!†Be patient and nice and you'll get the same in return.)“
“Atmosphere is relative because, well, it’s Alvin Ord’s. You stand in line to order and there probably isn’t seating for more than a dozen inside and out. Part of the charm. Damn fine sandwiches. Unlike anywhere else. Order a salvation if it’s your first time.“