Popeyes Louisiana Kitchen in Rock Hill

“Jan 17, 2026 update. I returned to the restaurant later that same evening and the manager apologized and offered to replace the whole meal on the 17th. When I returned, the manager made good on his offer, but I didn't want a whole meal. I only wanted and accepted the missing items.

Jan, 16, 2026. I drove 26 miles round trip and this location didn't get my online order right. Look at the receipt, look at the chicken. Not a wing or leg to be found. I have lost all trust at this restaurant, now I have to open the box, count the pieces and make sure I have the correct pieces before I leave the store. Totally unnecessary!
Tried calling the store, got a constant busy signal.“

“I would like to recognize an employee named Kimme at the Popeyes location at 2445 Cherry Rd, Rock Hill, SC.

Tonight, I placed my order through the Popeyes app and pulled into the drive-thru. After waiting almost 6 minutes without anyone greeting or acknowledging customers, I decided to pull around and go inside. Once inside, I saw a line of customers waiting for their orders, and it became clear the restaurant was extremely short staffed.

There were only two employees operating the entire restaurant—Kimme working the front and managing orders, and one cook preparing food in the back.

Despite the stressful conditions, Kimme remained patient, professional, friendly, and extremely apologetic to every customer. She was handling multiple responsibilities at once, including DoorDash orders, customer service, and managing the front counter, all while maintaining empathy and a positive attitude.

It was very clear she was working under strenuous conditions, yet she did not let it affect the way she treated customers. Her work ethic and leadership stood out immediately.

Kimme deserves to be recognized for her dedication, and I truly believe she should be considered for a raise and a leadership position based on her performance and professionalism.

Thank you for your time, and I hope this message is shared with the appropriate management team.

Sincerely,
KJP“